Patient Financial Services Associate – Billing & Collections

West Tennessee Healthcare; Jackson (TN); On-site; USD 34,000 - 48,000; Full time

Job summary

West Tennessee Healthcare in Jackson, TN seeks a PFS Representative Level 1 to support billing and collection of accounts receivable for inpatient and outpatient services. The role includes cash application, reconciliation, and resolving customer service issues.

You will review claims, edit UB-04 and CMS-1500 forms, follow up on denials, and work to improve aging of receivables while ensuring compliance with regulations. A high school diploma and basic accounting knowledge are required.

Qualifications

• Requires basic knowledge of accounting principles and general office procedures.
• Strong communication and customer service skills required.
• Experience with medical billing or revenue cycle is preferred.

Responsibilities

• Reviews claims for Medicare/Medicaid and other payers and edits as needed.
• Resolves payer and patient inquiries and documents actions.
• Monitors aging receivables and follows up on unpaid balances.
• Updates CMS and payer guidelines as applicable.

Skills

Accounting basics

Communication skills

Customer service

Billing basics

Education

High School Diploma

Tools

UB-04 forms

CMS-1500 forms

Job description

West Tennessee Healthcare in Jackson, TN seeks a PFS Representative Level 1 to support billing and collection of accounts receivable for inpatient and outpatient services. The role includes cash application, reconciliation, and resolving customer service issues.

You will review claims, edit UB-04 and CMS-1500 forms, follow up on denials, and work to improve aging of receivables while ensuring compliance with regulations. A high school diploma and basic accounting knowledge are required.