Patient Financial Service Representative AHSIC

Baylor Scott & White Health; Morris Plains (NJ); On-site; Full time

Job summary

Baylor Scott & White Health is seeking a Patient Financial Services Representative in Morris Plains, NJ. The role includes managing patient documentation for medical equipment coverage, collaborating with various departments for a smooth patient experience. Applicants should possess a high school diploma and prior healthcare office experience is preferred.

Benefits

Medical, Dental, and Vision Coverage

403(b) Retirement Plan

Tuition Assistance

Paid Time Off

Qualifications

• Proficient in Microsoft Office Suite, especially Excel.
• Previous office experience in a healthcare setting preferred.
• Good communication skills and ability to work collaboratively.

Responsibilities

• Review prescriptions and compliance with coverage guidelines.
• Obtain necessary documentation from physicians' offices.
• Maintain communication with patients regarding document statuses.

Skills

Attention to detail

Good follow-up skills

Willingness to learn

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Job Description

Patient Financial Services Representative - CMN Coordinator

• Reviews prescriptions and progress notes for accuracy and compliance with durable medical equipment coverage guidelines.
• Obtains prescriptions, certificates of medical necessity (CMN) and progress notes from physician's offices and facilities.
• Reviews reports of held revenue and prioritizes work to ensure timely billing of claims and reduction of bad debt.
• Review patient records and submit renewal requests for certificates of medical necessity forms to physicians as needed.
• Routine follow up required for all documentation requests sent.
• Review all CMN forms for accuracy and completeness prior to submission.
• Must make clear and accurate notes documenting all efforts to obtain CMN forms.
• Review and log existing documentation to release revenue.
• Maintain open communication with patients regarding status of needed documentation
• Work collaboratively with other departments to create a smooth patient experience

Minimum Education Required

• High School Diploma of Equivalent

Qualifications

Minimum Experience Required

• Previous office experience in a healthcare setting preferred
• Proficient in Microsoft Office Suite. Ability to use and apply excel formulas and functions.
• Willingness to learn, attention to detail and good follow up skills

About Us

AHS Investment Corporation (AHSIC) is the wholly owned for-profit subsidiary of Atlantic Health System (AHS).

Our Business Units

• AtHome Medical - a Durable Medical Equipment Company, combining professional services and high-quality medical products.
• Atlantic Private Care Services - a private duty Nursing and Home Health Aide service provider, servicing the NJ counties of Morris, Essex, Union and Sussex.
• Real Estate Division - Commercial Property and Residential Housing ownership and management services for AHSIC and AHS.
• MSO - Management Services to a variety of healthcare enterprises, such as Atlantic Mobile Health/ Atlantic Ambulance, Primary Care Partners, Atlantic Health Partners, AHS ACO LLC, and others.
• Eagle Ambulance - a private ambulance company.
• Joint Ventures - Investment interests with various healthcare organizations.
• AHa! Innovation Center - an incubator designed to promote and commercialize innovation in the health care arena.

Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

Team Member Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

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Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

EEO STATEMENT

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.

About the Team Atlantic Health System is at the forefront of medicine, setting standards for quality health care powered by a workforce of more than 18,000 team members and 4,800 affiliated physicians dedicated to building healthier communities, the system offers more than 400 sites of care, including eight award-winning medical centers. Specializing in cardiovascular care, cancer care, orthopedics, neuroscience, pediatrics, women's health and rehabilitation medicine. Atlantic Medical Group, comprised of 1,000 physicians and advanced practice providers, represents one of the largest multi-specialty practices in New Jersey and includes finance, legal, marketing, human resources, talent acquisition, ISS and more. Caring for our patients, our team members and the communities we serve is our central mission. Job Info

• Minimum Salary (Hourly Rate): 20.050000
• Maximum Salary (Hourly Rate): 33.110000
• Assignment Category: Full-time
• Hours per Week: 40
• Primary Shift: Day
• Salary Admin Plan: CLE