Patient Financial Counselor - Part Time - Days - Newton

Atlantic Health System; Newton (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider is seeking a Financial Assistance Specialist to support patients with Medicaid eligibility and financial inquiries. This role involves documenting patient information, negotiating payment plans, and providing guidance on financial assistance options. Ideal candidates will have a high school diploma and experience in customer service or related fields.

Qualifications

• 2 years of experience in customer service or relevant fields.

Responsibilities

• Provides financial assistance services to patients and family members.
• Handles inquiries regarding Medicaid eligibility and assists with paperwork.
• Negotiates payment arrangements and prepares payment estimates.

Skills

Customer Service

Negotiation

Financial Counseling

Education

High School Diploma or equivalent

Job description

Job Description

Responsible for providing financial assistance services to patients and family members. Handles inquiries from patients regarding Medicaid eligibility. Assists applicants with required paperwork, eligibility requirements, and counseling on Medicaid guidelines. Collects payments owed from patients and third-party payers to ensure timely recovery of outstanding accounts receivable.

Principal Accountabilities:

1. Obtains and documents patient demographic and financial information.
2. Requests authorization or referrals from insurance companies for at-risk patients to receive care.
3. Verifies insurance eligibility when applicable. Informs patients of payment options and financial assistance opportunities.
4. Advocates for patients by negotiating payment arrangements.
5. Prepares payment estimates based on treatment plans and insurance information such as deductibles and co-pays.
6. Handles complex issues and problems, referring only the most complex issues to higher-level staff.
7. Provides leadership, coaching, and mentoring to subordinates.
8. Performs other related duties as assigned.

Qualifications

Required:

• High School Diploma or equivalent.
• At least 2 years of experience in customer service or relevant fields.