Patient Financial Counselor - Part Time - Days - Chilton

Atlantic Health System; Pequannock Township (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider in New Jersey is seeking a Financial Assistance Specialist to provide vital support to patients navigating Medicaid eligibility. This role involves handling inquiries, negotiating payment arrangements, and offering guidance on financial assistance options. Ideal candidates will have a high school diploma and at least two years of relevant experience in customer service.

Qualifications

• At least 2 years of experience in customer service or relevant fields.

Responsibilities

• Handles inquiries from patients regarding Medicaid eligibility.
• Advocates for patients by negotiating payment arrangements.
• Provides leadership, coaching, and mentoring to subordinate staff.

Skills

Customer Service

Negotiation

Financial Counseling

Education

High School Diploma or equivalent

Job description

Job Description

Responsible for providing financial assistance services to patients and family members. Handles inquiries from patients regarding Medicaid eligibility. Assists applicants with paperwork, eligibility requirements, and counseling on Medicaid guidelines. Collects payments from patients and third-party payers to ensure timely recovery of outstanding accounts receivable.

Principal Accountabilities:

1. Obtains and documents patient demographic and financial information.
2. Requests authorization or referrals from insurance companies for at-risk patients to receive care.
3. Verifies insurance eligibility when applicable. Informs patients of payment options and financial assistance opportunities.
4. Advocates for patients by negotiating payment arrangements.
5. Prepares payment estimates based on treatment plans and insurance information such as deductibles and co-pays.
6. Handles complex issues and problems, referring only the most complex to higher-level staff.
7. Provides leadership, coaching, and mentoring to subordinate staff.
8. Performs other related duties as assigned.

Qualifications

Required:

1. High School Diploma or equivalent.
2. At least 2 years of experience in customer service or relevant fields.