Patient Financial Counselor - Financial Counseling - Full time, Day, Onsite

Providence; Walla Walla (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

Join Providence Revenue Cycle Business Services to help deliver patient‑centered, whole‑person care. We value commitment, understanding, and mutual respect as we empower our team to serve the most vulnerable in our communities.

Qualifications

• High School Diploma or GED.
• 2 years of experience in a hospital, clinic, or healthcare business office.
• 3 years of experience or proven success as a Patient Financial Advocate Associate, preferably with Providence St. Joseph Health or its affiliates.
• 2 years of experience using an automated, computerized account follow-up system, preferably Epic.

Responsibilities

• Interact with patients and families by phone or in person to ease resolution of patient accounts.
• Perform financial clearance, payment collection, sponsorship acquisition, and financial assistance applications.
• Identify eligibility and complete submissions for State and Federal sponsorship programs.
• Assist patients with eligibility determinations for Providence St. Joseph Health Financial Assistance.

Education

High School Diploma or GED

Tools

Epic

Job description

Providence is calling for Patient Financial Counselor - Financial Counseling - Full time, Day, Onsite

Patient Financial Counselors are part of a team who has direct interaction with patients and their families either on the phone or in person. They are responsible for easing the way in resolution of patient accounts through financial clearance, payment collection, obtaining sponsorship, and financial assistance. The Patient Financial Counselor identifies eligibility, provides education, and completes and submits applications for various State and Federal sponsorship programs. They assist patients and make eligibility determinations for Providence St. Joseph Health Financial Assistance. Duties and behaviors are performed in a manner that reflects Providence's mission, philosophy, and core values.

Providence caregivers are not simply valued - they're invaluable. Join our team at Revenue Cycle Business Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• High School Diploma or GED.
• 2 years of experience in a hospital, clinic, or healthcare business office.
• 3 years of experience or proven success as a Patient Financial Advocate Associate, preferably with Providence St. Joseph Health or its affiliates.
• 2 years of experience using an automated, computerized account follow-up system, preferably Epic.

Preferred Qualifications:

• Experience with medical and health plan terminology.

Why Join Providence?

Our best‑in‑class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time‑off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time‑off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.