Patient Financial Counselor

Geisinger; Pittston (Luzerne County); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Healthcare benefits from day one

Equal Opportunity Employer

Résumé du poste

Geisinger is seeking a Financial Counselor to assist patients with financial counseling, billing coordination, and arranging payment methods. The role includes assessing eligibility for Medicaid and other funding sources, explaining costs to patients, and coordinating with revenue management teams to resolve balances.

Strong communication skills and attention to detail are essential. The position requires a minimum of 3 years in healthcare, a high school diploma or GED, and preferably an

Qualifications

• 3+ years of healthcare experience.
• High School Diploma or GED required.
• Associate's degree preferred.

Responsabilités

• Interview patients to establish suitable financial arrangements before services.
• Explain and apply Revenue Management policies and procedures.
• Discuss Medicaid and other funding sources to determine patient eligibility.

Connaissances

Financial counseling

Patient billing

Accounts receivable

Formation

High School Diploma or GED

Associate's Degree (Preferred)

Outils

Billing systems

Description du poste

Job Summary

Provides financial counseling either in person or via telephone for all patients for designated areas; admissions-scheduled and/or elective, in/out surgeries and/or outpatient clinical services. Provides coordination and completion of patient billing and collection functions either at the time of the initial interview, prior to the services being rendered and/or after the insurance carrier has paid. Maintains a close working relationship with the staff of the assigned clinical departments to ensure clear communication and handling of all patients’ financial needs. Provides accurate and efficient service to patients. Completes collections including co-payments, deductibles, and remaining estimated balances at point of service (POS).

Job Duties

• Interviews patients with inadequate and no insurance coverage to obtain suitable financial arrangements prior to the services being rendered, when applicable for admissions, in and out surgeries and outpatient clinical departments.

• Follows Revenue Management policies and procedures regarding financial matters and payment arrangements.

• Conducts detailed discussion with patients, obtains information and completes required tasks to determine patient’s eligibility for Medicaid and other federal, state, and local government or private sources as appropriate.

• Meets with patients on a one-on-one basis to discuss the price of care and patient’s current financial situation, obtaining all pertinent demographic and financial data to ensure resolution of account. Serves as an advocate to the patient to educate them on what to expect regarding financial matters.

• Responsible to be personally available to answer patient questions pertaining to financial, billing, and account status. Takes ownership of a customer’s problem and ensures the matter is resolved timely and that the customer is satisfied with the solution.

• Provides oversight for assigned department and may be the first point of contact for the department regarding Patient Financial Services.

• Able to provide back-up support and coverage for any department as well as provide report analysis to departments and areas not covered by a Coordinator.

• Acts as coordinator between all Revenue Management teams and departments including Practice Consultants, Utilization Management and Care Management, Providers, Geisinger departments, clinical departments, and the patients concerning financial counseling activity.

• Calculates patient’s outstanding balances and then discusses and finalizes the method of resolving those balances through pre-service financial counseling, point of service collections, payment plans, or other arrangements.

• Performs accounts receivable review for special pricing packages and ensures appropriate allocation of funds.

• This includes the ability to identify areas of opportunities and provide trending information and detailed documents outlining findings and recommendations.

• Prepares receipts for payments collected (both past and future). Promotes day of service cash collections and collections of outstanding balances system wide.

• Requests and assists patients by preparing pre-service price estimations, educating patients on insurance benefits, and arranging mutually agreeable payment terms.

• Conducts research and follow-up activities on assigned accounts according to established procedures and time frames.

• Assists in maintaining control of self-pay accounts receivables.

• Resolves accounts via charity, vendor referrals, financial status determination, and other options as defined by Revenue Management policies and procedures.

• Performs troubleshooting activities surrounding Revenue Management financial advising and service issues and trends for assigned service lines.

• Maintains ability to manage assigned projects and tasks associated with these efforts.

• Assists physicians, insurance companies, employers, and others with requests concerning financial clearance and patient accounts to result in positive resolution.

• Coordinates efforts with other departments to resolve financial clearance, insurance, billing, collection, and other related concerns and issues.

• Completes and updates Electronic Medical Record for all patients interviewed, via billing systems and Geisinger approved guidelines.

• Advises supervisor of unusual situations, chronic financial, medical, and legal problems.

• Ensures compliance with federal, state, and other third-party billing requirements.

• Position executes work functions while demonstrating a global knowledge of how their work interacts with other units in the revenue life cycle.

Position Details

Work is typically performed in a clinical and office environment. Travel may be required. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Education

High School Diploma or Equivalent (GED)- (Required), Associate's Degree- (Preferred)

Experience

Minimum of 3 years-Healthcare (Required)

OUR PURPOSE & VALUES

Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

We are an affirmative action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.