Patient Financial Counselor

Hanger, Inc.; Milwaukee (WI); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player in orthotics and prosthetics is seeking a Patient Financial Counselor to join their remote team. In this role, you will empower patients by guiding them through financial decisions related to their healthcare. You'll be responsible for verifying insurance coverage, coordinating care with clinics, and ensuring timely billing processes. This position offers a competitive hourly wage, benefits, and opportunities for professional growth within a supportive environment. If you're passionate about helping others and eager to make a difference, this is the perfect opportunity for you.

Benefits

Medical, Dental, and Vision Benefits

401k Savings and Retirement Plan

Paid Parental Bonding Leave

Flexible Work Schedules

Generous Employee Referral Bonus

Student Loan Repayment Assistance

Relocation Assistance

Paid National Holidays

Mentorship Programs

Volunteering Opportunities

Qualifications

• Requires less than 1 year of related experience.
• Good fit for the job as determined by the Talent Bullseye assessment.

Responsibilities

• Educate patients about payment options and financial assistance.
• Verify patient insurance coverage and eligibility.
• Document and report payment information timely.

Skills

Organizational Skills

Analytical Skills

Problem Solving

Communication Skills

Interpersonal Skills

Knowledge of HIPAA

Basic Math Skills

Education

High School Diploma

Tools

MS Word

Excel

Automated Billing Systems

Job description

Patient Financial Counselor

Job ID

2025-29375

# Positions

3

Job Location

US

Telecommute

Telecommute (U.S.) Position

FT/PT

Full-Time

Category

Medical Office Professionals

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

The Patient Financial Counselor - Remote will educate and assist patients with making informed decisions about payment options and financial arrangements regarding their healthcare services. Determine and verify patient insurance coverage and eligibility for financial assistance programs. Knowledgeable of all aspects of the financial process from scheduling, billing, and collections.

This role will be supporting the Mid-states. All candidates are eligible to apply. Preferred candidates with knowledge of the Mid-states payer knowledge and office administrative experience.

Your Impact

Promote the values of Hanger
• Communicate well with patients and insurance companies over the phone or fax
• Coordinate patient care with clinics
• Document and report payment information timely and accurately
• Verify and assure all accounts are ready for billing with adequate supporting documentation, within the established time frames
• Educate patients about payment options and financial assistance
• Negotiate and strategize patient payment arrangements
• Update patient accounts and balances
• Collect patient payments over the phone
• Review and process patient and insurance company forms
• Follow policy and procedures in regard to financial screening, arrangements and third-party demands

Minimum Qualifications

• Requires less than 1 year of related experience

• Minimum good fit for the job, as determined by the Talent Bullseye assessment. Hanger will administer the Talent Bullseye as part of the selection process.

Additional Success Factors

• Strong organizational, analytical and problem solving skills
• Able to manage multiple responsibilities and to prioritize duties/tasks in a fast paced working environment
• Good interpersonal, oral and written communication skills, including the ability to follow written and verbal directions
• Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues
• General knowledge of HIPAA and other medical insurance regulations and terminology
• Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding
• Knowledge of FDCPA
• Proficient computer software; such as MS Word, Excel, and automated billing systems
• Able to use various type of office equipment; such as, facsimile machines, calculator, postage machine, copiers, etc.
• Familiar with general medical terminology
• Understanding of state, federal and regional collection and reimbursement laws
• Must have an enthusiastic and positive attitude
• Ability to work independently, exercise creativity, and be attentive to detail
• Proficiency with basic math and accounting skills
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Pay range of $17.75 to $21.00 per hour + benefits + annual bonus: up to 5% of base pay depending on bonus criteria. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.

Our Investment in You

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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