Patient Financial Counselor

US Oncology Inc.; Jeffersonville (IN); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA/FSA

401k

Life and AD&D Insurance

Disability Insurance

EAP

Wellness Program

PTO & Holidays

Employee Discounts

Career Development

Job summary

Radiotherapy Centers of Kentuckiana is seeking a compassionate Financial Counselor to support patients throughout their cancer care journey, helping them understand insurance benefits, navigate treatment costs, and connect with available financial assistance resources.

Under general supervision, you will verify insurance, determine patient financial needs, obtain pre-authorizations, collect payments, and coordinate with the Billing Office to ensure accurate and timely care.

Qualifications

• High school diploma or equivalent.
• 3+ years of medical business office experience with insurance procedures and patient interaction.
• Oncology experience preferred, but not required.

Responsibilities

• Verify insurance, demographic, and eligibility information in the system.
• Obtain initial and subsequent pre-authorizations for services.
• Counsel patients on insurance benefits and out-of-pocket costs.
• Assist with financial assistance applications and required forms.
• Collect co-pays, deductibles, and other balances at visit.
• Maintain confidentiality and support front office operations.

Skills

Insurance verification

Insurance procedures

Patient counseling

Education

High school diploma or equivalent

Job description

Financial Counselor

Radiotherapy Centers of Kentuckiana

Monday-Friday | 8:00 AM - 4:30 PM

Benefits:

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Retirement Savings Plan
• Company-Paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• Employee Assistance Program (EAP)
• Wellness Program with Employee Incentives
• Paid Time Off (PTO) and Paid Holidays
• Employee Discount and Perks Programs
• Professional Growth and Career Development Opportunities

Radiotherapy Centers of Kentuckiana is seeking a compassionate and detail-oriented Financial Counselor to support patients throughout their cancer care journey. In this role, you will help patients understand insurance benefits, navigate treatment costs, and connect with available financial assistance resources.

SCOPE: Under general supervision, is responsible for insurance verification and eligibility, assessment of patient financial requirements, counseling patients on insurance benefits and co-payments. Obtains pre-authorization of services. Obtains and maintains accurate patient demographics. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards. .

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensures all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner.
• Performs insurance verification process on all third party payers.
• Obtains initial and subsequent pre-authorization for services and surgeries.
• Re-verifies benefits and obtains authorization and/or referral after treatment plan has been discussed, prior to initiation of treatment.
• Ensures appropriate signatures are obtained on all necessary forms.
• Utilizes the Summary of Patient Reimbursement and Liability form and obtains appropriate approvals as required.
• Performs financial counseling process on all patients prior to treatment, which includes patient financial obligations, billing practices and establishing payment arrangements.
• Documents financial counseling process and forwards to Billing Office.
• Assists patients in obtaining financial assistance (i.e. Medicaid, drug replacement), outside assistance (i.e. transportation or other community services), and all appropriate forms filled out.
• Collects co-pays, deductible and other out of pocket amounts at time of visit.
• Assists in maintaining manuals, logs and other required documentation as required.
• Demonstrates an understanding for patient confidentiality to protect the patient and the clinic/corporation.
• Follows policies and procedures to contribute to the efficiency of the front office.
• Covers for and assists with other front office functions as requested.

Qualifications

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent required.
• Minimum three years of medical business office experience with insurance procedures and patient interaction.
• Oncology experience preferred / not required

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients and the publi