Patient Financial Counselor

Conway Medical Center; Conway (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

Conway Medical Center in South Carolina is seeking a Patient Financial Counselor responsible for determining client eligibility for community programs and delivering high-quality customer service to a diverse patient base. You will analyze enrollment materials and apply policies to ensure correct eligibility determinations.

The role requires knowledge of Medicare/Medicaid, HMO/PPO guidelines, and experience in patient accounting, with proficiency in Word and Excel.

Qualifications

• High School Diploma or equivalent required.
• Minimum of three years' General Patient Accounting experience.
• Minimum of two years' Customer Service experience.
• Knowledge of Medicare, Medicaid, HMO, PPO and Commercial guidelines.
• Proficiency with Word, Excel, and other Microsoft applications.
• Excellent verbal communication and patient relations skills.

Responsibilities

• Collect inpatient and observation out-of-pocket expenses while the patient is in-house.
• Review Charity Pending requests and requests for itemized bills or claims.
• Follow up on Financial Assistance requests via email/Patient Portal/telephone.
• Assist patients with the Heath Exchange Program application.
• Schedule appointments to collect financial statements and funding information.
• Greet patients and provide exemplary customer service.
• Coordinate with outside agencies for patient qualification determinations.
• Assess payer source for admissions to maximize hospital reimbursement.
• Collaborate with colleagues, physicians, and department heads.
• Complete other duties as assigned by department leadership.

Skills

Customer service

Communication skills

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Full Time , Primarily 1st Shift- Days , 80

Posted 10/15/2026

Position Summary:

The Patient Financial Counselor determines client eligibility for enrollment in available community programs including local funding and/or Medicaid. The Patient Financial Counselor is responsible for delivery of high-quality customer service with attention to special needs of a diverse client base. Employees must apply technical knowledge to analyze application materials to make appropriate decisions regarding client eligibility and ensure appropriate application of policies and procedures.

Qualifications:

Education:

High School Diploma or equivalent required.

Experience

Minimum of three (3) years’ General Patient Accounting experience.

Minimum of two (2) years’ Customer Service experience.

Knowledge of Medicare, Medicaid, HMO, PPO and Commercial guidelines.

Working knowledge of Word, Excel and other Microsoft applications.

Effective communication skills and excellent working relationships with patients and physicians.

Licensure/Certification/Registration

AAHAM OR CRCS Certification preferred.

Certification with SCDHHS (Heath Exchange Program) within 12 months of hire required.

Duties & Responsibilities:

Requires fundamental knowledge of Conway Medical Center collection policies and procedures as well as other positions for Financial Assistance.

Collect all inpatient and observation out-of-pocket expenses while the patient is in-house. Out-of-pocket expenses include, but are not limited to deductible, co-payments, services excluded by insurance plan, and/or self-pay negotiated amount due.

Timely and accurate review of Charity Pending requests, request for copies of Itemized bills or claims, and incoming mail.

Responsible for following up on all Financial Assistance requests through email/Patient Portal/telephone.

Assist patients with the application process to include the Heath Exchange Program.

Schedule appointments with patients to collect financial statements, unemployment, social security, and any other funding.

Greet all patients and their accompanying family members when applicable and provide exemplary customer service.

Coordinate with outside agencies for the patient qualifications of Conway or the State of South Carolina.

Serves as a source for patients that exceed the Health Care District Coordinated Care FPLG (Federal Poverty Level Guidelines) but meets Charity Care FPLG.

Interview people in need of services and assist them in navigating the documentation process.

Must possess knowledge of Medicare, Medicaid, HMO, PPO, and Commercial guidelines.

Review inpatient and observation admissions for adequate payer source and establishes a plan to secure payment resources to maximize hospital reimbursement.

Work effectively and collaboratively with colleagues, physicians, and department heads.

Effectively utilize strong organizational skills.

Consistently display effective verbal communication skills.

Proficient understanding and use of technology/PC skills required.

Regularly exercise independent judgement.

Complete other duties as assigned by department leadership.