Patient Financial Associate 1, Patient Access DH, PT, 11A - 11:30P

Baptist Health; Coral Gables (FL); On-site; USD 25,000 - 30,000; Full time

Job summary

Baptist Health in Coral Gables, FL is seeking an Emergency Department/Registration support role focused on patient access and revenue cycle tasks. The position requires a High School Diploma and prefers an Associate degree, with opportunities to develop in payment collection and customer service.

The incumbent will register patients, verify data, and help meet collection targets while collaborating with clinicians to ensure a smooth patient experience during busy periods.

Qualifications

• High School Diploma is required.
• Associate degree is preferred.
• Experience in payment collection or customer service is desirable.

Responsibilities

• Support the revenue cycle and patient experience by registering patients and verifying information.
• Meet individual collection goals while maintaining accuracy and efficiency.
• Maintain close collaboration with the clinical team to ensure a seamless patient experience.
• Work weekends, holidays or during events as needed.

Skills

Patient Access

Payment collection

Revenue Cycle

Communication

Education

High School Diploma

Associate's Degree preferred

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Benefits

At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

Applies only to Emergency Department and BOS Digital Registration. Responsible for completing varied duties to support the revenue cycle, compliance, and patient experience by accurately and efficiently completing tasks in areas of registration, financial screening, verification, and patient throughput. This incumbent will be responsible for meeting individual collection goals. Maintains a close working relationship with all members of the clinical team to ensure a seamless and positive experience for both patients and caregivers. This incumbent is considered essential staff and must be able to work as needed on weekends, holidays, and during disastrous events. This position may require deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Estimated pay range for this position is $17.62 - $22.38 / hour depending on experience.

Qualifications

Degrees:

• High School Diploma is required.

Additional Qualifications

• Associates Degree preferred.
• Complete and pass the Patient Access training course.
• Ability to work in a fast-paced public health setting or Revenue Cycle setting with demonstrated experience in payment collection, such as billing, sales, and collection/Customer Service.
• In lieu of degree and/or experience, a highly motivated individual that has the ability to satisfactorily demonstrate and/or role play required skills in a professional manner with a clear and convincing ability to excel in the role.
• Ability to perform basic mathematical calculations.