Patient Financial Analyst, Revenue Cycle, FT, 8A-4:30P

Baptist Health; Boca Raton (FL); Vor Ort; USD 26.000 - 33.000; Vollzeit

Zusammenfassung

Baptist Health in Boca Raton seeks a Revenue Cycle professional to support patient account processes in a fast-paced healthcare environment. The role focuses on validating patient identities, assessing balances, and ensuring accurate billing in compliance with HIPAA.

You will handle high-volume calls via IVR, coordinate with departments, and document actions in the SMS/Invision system. Strong healthcare terminology knowledge and multitasking are essential; bilingual applicants are preferred.

Qualifikationen

• 3 years customer service experience in a healthcare setting in a call center.
• Knowledgeable in healthcare terminology, Revenue Codes, HIPAA and related regulations.
• Bilingual preferred.

Aufgaben

• Validate patient's identity to comply with HIPAA.
• Analyze patient balances and review services billed.
• Identify customer concerns and assist with resolution with multiple departments.
• Answer incoming calls via IVR and document actions in SMS/Invision system.
• Process, document and work incoming patient mail within 7–10 days.

Kenntnisse

Customer service

Healthcare setting

Call center

Bilingual

Ausbildung

High School or equivalent

Tools

Avality verifications

Microsoft Office

Jobbeschreibung

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact - because when it comes to caring for people, we're all in.

At Baptist Health, we're committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a "grow our own" philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more
  

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

Responsible for : Validating patient's identity to comply with HIPAA Regulations Analysis of patient balances detail review of services billed validating correct patient/insurance and demographic information Identifying customer's concern and assisting with resolution including follow up with other departments throughout BHSF: (i.e. Financial Assistance Program, Financial Assistance Department, Charge Review Department, Patient & Guest Services, Special Handling, UR, CPO and Claims Management Department). Responsible to answer all incoming calls through the Inter-active Voice Response System from patients, attorneys, Internal and External customers for all BSHF facilities and document all action taken onto the SMS/Invision System. Knowledge of the Managed Care Contracts in order to submit contractual adjustments on accounts as necessary. Utilizes available system resources to resolve patient issues promptly. Responsible to process, document and work all incoming patient mail within a 7-10 day window. Estimated pay range for this position is $18.69 - $24.30 / hour depending on experience.

Qualifications

Degrees:

• High School,Cert,GED,Trn,Exper.

Additional Qualifications:

• 3 years Customer Service experience in a healthcare setting in a call center environment a must.
• Knowledgeable in a healthcare setting arena.
• Working knowledge and understanding of: medical terminology, Revenue Codes, DRG guidelines, ICD9, CPT4, Modifiers & HCPC codes, HIPAA and Statutory regulations, Online verifications Avality, Internet savvy, Knowledge of Microsoft systems, Word, Excel, PowerPoint, Access, Vista Hipath Pro-Center Agile.
• Detail oriented,problem solver, good math, writing, and interpersonal skills required.
• Must be able to deal with difficult callers in a high call volume setting.
• Ability to multi-task and work under pressure in order to meet stringent deadlines.
• Bilingual preferred.

Minimum Required Experience:

• 3 years Customer Service experience in a healthcare setting in a call center environment required
• Knowledgeable in a healthcare setting arena.
• Working knowledge and understanding of: medical terminology, Revenue Codes, DRG guidelines, ICD9, CPT4, Modifiers & HCPC codes, HIPAA and Statutory regulations, Online verifications Avality, Internet savvy, Knowledge of Microsoft systems, Word, Excel, PowerPoint, Access, Vista Hipath Pro-Center Agile.

Job

Revenue Cycle

Primary Location

Boca Raton

Organization

Corporate

Schedule

Full-time

EOE, including disability/vets