Patient Financial Advocate

Firstsource Solutions Ltd; Taylor (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, vision, dental

401(k)

Paid time off

Job summary

Firstsource Solutions Ltd. in Taylor, Michigan is seeking a Patient Financial Advocate to screen patients on-site for eligibility programs and guide them through enrollment, reporting progress to client contacts.

The role includes bedside screening, data entry in hospital systems, and coordinating with hospital staff to ensure timely applications. Responsibilities include identifying self-pay accounts, initiating applications, and performing occasional home visits to assess eligibility for

Qualifications

• High School Diploma or equivalent.
• 1–3 years’ experience in medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience.
• Previous customer service experience preferred.
• Must have basic computer skills.

Responsibilities

• Review the hospital census or referrals to identify self-pay patients.
• Screen patients referred to Firstsource for State, County and/or Federal eligibility programs.
• Initiate the application process bedside when possible.
• Identify patient needs and assist with enrollment applications to the appropriate agency.
• Introduce patients to Firstsource services and update clients on progress.
• Record patient information on the in-house screening sheet and onsite tracking tool.
• Perform outside field work including patient home visits to screen for eligibility.

Skills

Customer service

Basic computer skills

Education

High School Diploma or equivalent

Job description

Job Details

Location: Taylor, Michigan, US

Hours: Monday-Friday 10:00am-6:30pm (Full Time)

Required: Up-to-date immunizations.

Position Overview

The Patient Financial Advocate is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER, providing information and reports to client contacts and keeping them current on the progress.

Essential Duties and Responsibilities

• Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.
• Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.
• Initiate the application process bedside when possible.
• Identify specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
• Introduce patients to Firstsource services and inform them that we will be contacting them on a regular basis about their progress.
• Provide transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
• Record all patient information on the designated in-house screening sheet.
• Document the results of the screening in the onsite tracking tool and hospital computer system.
• Identify out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.
• Review system for available information for each outpatient account identified as self-pay.
• Face-to-face screen patients on site as able. Attempt to reach patient by telephone if unable to screen face-to-face.
• Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.
• Perform outside field work as required to include patient home visits to screen for eligibility of State, County, and Federal programs.
• Other duties as assigned or required by client contract.

Additional Duties and Responsibilities

• Maintain a positive working relationship with the hospital staff of all levels and departments.
• Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.).
• Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.).
• Keep an accurate log of accounts referred each day.
• Meet specified goals and objectives as assigned by management on a regular basis.
• Maintain confidentiality of account information at all times.
• Maintain a neat and orderly workstation.
• Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
• Maintain awareness of and actively participate in the Corporate Compliance Program.

Educational / Vocational / Previous Experience Recommendations

• High School Diploma or equivalent required.
• 1–3 years’ experience in medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.
• Previous customer service experience preferred.
• Must have basic computer skills.

Working Conditions

• Must be able to walk, sit, and stand for extended periods of time.
• Dress code and other policies may be different at each healthcare facility.
• Working on holidays or odd hours may be required at times.

Benefits

Medical, vision, dental, 401(k), paid time off.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.