Patient Financial Advocate

United Surgical Partners; Dallas (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

North Central Surgical Center in Dallas, TX seeks a Patient Financial Advocate to support patients and the hospital with billing and financial counseling. You will communicate with patients and insurers, verify benefits, explain payment options, and help set up payment plans to ensure timely collections.

Ideal candidates have a high school diploma, strong customer service, basic math and computer skills, and experience in medical billing or collections. Knowledge of ICD10/CPT4 is a plus.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service skills.
• Basic math and computer skills.
• Previous financial counseling experience preferred.
• Previous benefits verification experience preferred.
• Knowledge of Medical Insurance Benefits.
• Prior Business Office experience preferred.
• ICD-10 and CPT 4 knowledge is preferred.
• Experience in collections preferred.

Responsibilities

• Communicating with patients and insurance companies on the phone.
• Appropriately documenting and reporting payment information.
• Educating patients about payment options and financial assistance.
• Negotiating and strategizing patient payment arrangements.
• Updating patient accounts and balances.
• Verifies benefits, calculates quotes and communicates to patients.
• Obtains payment and follows all hospital procedures related to segregation of duties and protection of assets including the payments from patients.
• Contacts all insurance carriers per patient to ensure coordination of benefits.
• Breaks down managed care contract reimbursements and estimates patient financial responsibilities.
• Mails out financial letters.
• Calculates and works with patients to determine appropriate payment plans.
• Verifies patient information including procedure, amounts due by patient and any other patient information.
• Ensures all necessary paperwork is entered into the system.
• Informs patient of financial obligations prior to the date of surgery
• Sets priorities and organizes work.

Skills

Customer service

Math skills

Computer skills

Financial counseling

Benefits verification

Medical benefits

Office exp

ICD-10/CPT-4

Collections

Education

High school diploma or equivalent

Job description

North Central Surgical Center is a highly successful, Baylor Scott & White affiliated hospital located in Dallas, TX. We partner with the very best team members and medical staff in the area. We are a surgical focused hospital that performs over 12,000 procedures per year.

FACTS ABOUT NORTH CENTRAL:

Opened in 2005, 14 Operating Rooms and 30 Medical/Surgical Patient Rooms. We are conveniently located at Walnut Hill & 75 in the prestigious NorthPark area Specialties include: Orthopedics, Spine, General Surgery, Pain Management, Urology, GI/Endoscopy, Plastic, Podiatry and Bariatric surgeries. Managed by United Surgical Partners International Joint Commission Accredited

We are currently looking for a Patient Financial Advocate to join our North Central Surgical Center team.

Job Summary:

As the Patient Financial Advocate you will have a significant impact on the quality of care we are able to provide to our patients by supporting the hospital in the following ways.

• Communicating with patients and insurance companies on the phone
• Appropriately documenting and reporting payment information
• Educating patients about payment options and financial assistance
• Negotiating and strategizing patient payment arrangements
• Updating patient accounts and balances
• Verifies benefits, calculates quotes and communicates to patients
• Obtains payment and follows all hospital procedures related to segregation of duties and protection of assets including the payments from patients.
• Contacts all insurance carriers per patient to ensure coordination of benefits
• Breaks down managed care contract reimbursements and estimates patient financial responsibilities.
• Mails out financial letters
• Calculates and works with patients to determine appropriate payment plans.
• Verifies patient information including procedure, amounts due by patient and any other patient information.
• Ensures all necessary paperwork is entered into the system.
• Informs patient of financial obligations prior to the date of surgery
• Sets priorities and organizes work

Required Skills:

Required skills:

• High school diploma or equivalent
• Must possess excellent customer service skills
• Must possess adequate math and computer skills
• Previous financial counseling experience preferred
• Previous benefits verification experience preferred
• Knowledge of Medical Insurance Benefits
• Prior Business Office experience preferred
• ICD10 and CPT 4 knowledge is preferred
• Experience in collections preferred

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.