Patient Financial Advisor I - Oral & Maxillofacial Surgery

University of Texas Southwestern Medical Center; Town of Texas, Dallas (WI, TX); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Patient Financial Advisor I for their Oral and Maxillofacial Surgery department. This role is pivotal in providing financial counseling to patients, ensuring they understand their insurance benefits and the costs associated with their care. The ideal candidate will possess strong organizational skills and a commitment to customer service, making a significant impact on the patient experience. With a competitive benefits package and opportunities for career growth, this position offers a rewarding career in a supportive environment dedicated to excellence in healthcare.

Benefits

PPO medical plan

100% coverage for preventive healthcare

Paid Time Off

Retirement Programs

Paid Parental Leave

Wellness programs

Tuition Reimbursement

Public Service Loan Forgiveness

Qualifications

• 1-5 years applicable financial counseling experience required.
• Excellent time management and customer service skills are essential.

Responsibilities

• Provide financial counseling for patients within the department.
• Confirm patient insurance eligibility and review benefits.

Skills

Financial Counseling

Customer Service

Time Management

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Job description

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

UT Southwestern Medical Center is hiring for a Patient Financial Advisor I - Oral and Maxillofacial Surgery

The successful candidate will have 1-5 years applicable financial counseling experience, be highly organized and possess excellent time management and customer service skills.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage


• 100% coverage for preventive healthcare-no copay


• Paid Time Off, available day one


• Retirement Programs through the Teacher Retirement System of Texas (TRS)


• Paid Parental Leave Benefit


• Wellness programs


• Tuition Reimbursement


• Public Service Loan Forgiveness (PSLF) Qualified Employer


• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Education
  High School Diploma or
  Associate's Degree or
  Bachelor's Degree

• Experience
  4 years of financial counselor or equivalent experience with High School Diploma or
  2 years of financial counselor or equivalent experience with Associate's Degree or
  No experience required with Bachelor's Degree.

JOB DUTIES

• Provide financial counseling for patients within one department.


• Responsible for confirming patient insurance eligibility and providing benefits review. Reviews benefits to ensure that organization and patient understand the extent of coverage for services.


• Accurately utilizes cost estimate technology to create cost estimates for services and communicates estimated costs to patients and other affected parties.


• Accurately posts payments and assists in the creation of payment plans for upcoming services and/or outstanding balances.


• Responsible for reviewing account details for patient education and/or correction.
  
  
  
  • Reviews balances and communicates to patient and other affected parties about outstanding balances.
  
  
  • Assists patients in resolving account questions and concerns.
  
  
  • Responsible for coordinating and completing financial assistance application for charity care program.
  
  
  
  


• Responsible for understanding the revenue cycle, including all involved parties and appropriate escalation pathways.


• Knowledge of various regulatory agencies: JCAHO, Medicare/Medicaid Laws, State & Federal Laws, Hospital/Departmental Policies.


• Duties performed may include one or more of the following core functions: a) Directly interacting with or caring for patients; b) Directly interacting with or caring for human-subjects research participants; c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.


• Performs other duties as assigned.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

Benefits

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare - no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!