Patient & Family Concierge

UPMC; Pittsburgh (Allegheny County); On-site; USD 22,000 - 30,000; Part time

Job summary

UPMC Children’s Hospital, Pittsburgh, seeks a Part-Time Patient & Family Concierge for the 7C Pediatrics unit. The role focuses on compassionate service, guiding families, and front desk coordination during rotating evenings, weekends, and holidays.

The candidate should have a High School diploma or equivalent and comfort with phones, directions, and basic administrative tasks. Starting pay is $19.00/hr, with shifts assigned by experience and education.

Qualifications

• High School diploma or equivalent is required.

Responsibilities

• Greet and assist patients, families and visitors at the front desk while maintaining confidentiality.
• Answer phones and respond to questions; provide directions and hospital policy information.
• Stock patient rooms and supply areas; deliver meals and manage belongings as needed.
• Organize and replenish supplies; monitor inventory and expiration dates.
• Support nursing and clinical staff by coordinating logistics and communicating needs.

Education

High School diploma or equivalent

Job description

Join our team as a Part-Time Patient & Family Concierge!

UPMC Children's Hospital is currently seeking a Part-Time Patient & Family Concierge (PFC) for our 7C Pediatrics. Rotating, evening, weekend, and holiday shifts will be required. The final candidate will be placed in the appropriate title and pay rate based on experience and education. The starting rate of pay for a PFC is $19.00/hr.

The PFC is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The Emergency Department PFC will be primarily focused on administrative tasks, including answering the phone, answering questions, stocking patient rooms and supply areas, and serving as the primary point of contact at the front desk.

• Greet and assist patients, families, and visitors, ensuring they reach their destinations while maintaining confidentiality.
• Serve as a resource for hospital policies, visiting hours, directions, and more.
• Handle patient belongings tracking, parking validations, scooters, and meal tray delivery.
• Clean and organize patient rooms, public areas, and other spaces; replenish supplies and report maintenance needs.
• Manage and organize supplies, deliver materials to units, and monitor inventory and expiration dates.
• Answer phones, respond to patient call lights.

Qualifications - Internal

• High School diploma or equivalent or one year of previous job experience required in lieu of HS Diploma/GED.

Licensure, Certifications, and Clearances:

• Clearances with renewal:
• 31, 33, 34, & 73

UPMC is an Equal Opportunity Employer/Disability/Veteran