PATIENT EXPERIENCE SPECIALIST - SCC URGENT CARE

South Central Regional Medical Center; Laurel (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

South Central Regional Medical Center in Laurel, MS, is seeking a Patient Experience Specialist for the SCC Urgent Care. This entry-level role supports front desk operations, patient flow, and welcoming service in a clinical setting.

The position entails greeting patients, managing appointments via EMR, handling insurance interactions, and performing general clerical tasks while upholding HIPAA confidentiality and patient privacy standards.

Qualifications

• Must type 30 wpm.
• Ability to read, write and understand verbal and written instructions.
• Basic computer skills.

Responsibilities

• Greet and check in patients in a professional and courteous manner.
• Answer multi-line phones and direct calls appropriately.
• Schedule and confirm appointments using EMR.
• Verify insurance information and collect co-pays or balances.
• Enter and update patient information accurately into the system.
• Maintain a clean and welcoming front desk and waiting area.
• Assist with filing, faxing, scanning, and other clerical tasks as needed.
• Ensure patient confidentiality and comply with HIPAA regulations.

Skills

Typing 30 wpm

Reading & writing

Basic computer skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PATIENT EXPERIENCE SPECIALIST - SCC URGENT CARE

Full Time Admin Support Worker Laurel, MS, US

Job Title:

Patient Experience Specialist

Department:

SCC Urgent Care

Full Time/PRN:

Full Time: This position follows a 3/2 split rotating schedule. The department is open Monday through Friday from 8:00 AM to 7:30 PM and Saturday and Sunday from 8:00 AM to 5:30 PM. You'll work every other weekend as part of the rotation.

Job Summary

We are seeking a friendly, detail-oriented Entry-Level Medical Desk Clerk to join our healthcare team. This position is responsible for providing administrative support, managing patient flow, and ensuring a smooth and welcoming front desk experience. Ideal candidates are organized, punctual, and have a passion for helping others in a healthcare setting.

Greet and check in patients in a professional and courteous manner; Answer multi-line phones and direct calls appropriately; Schedule and confirm appointments using electronic medical records (EMR); Verify insurance information and collect co-pays or balances; Enter and update patient information accurately into the system; Maintain a clean and welcoming front desk and waiting area; Assist with filing, faxing, scanning, and other clerical tasks as needed; Ensure patient confidentiality and comply with HIPAA regulations.

Minimum Qualifications

Must be able to type 30 wpm; Ability to read, write and understand verbal and written instructions; Basic computer skills.

Physical Requirements

Primarily seated in a front desk/reception area; May involve occasional lifting of files or office supplies (up to 15 lbs); Frequent interaction with patients, staff, and providers.

All candidates must be able to perform the essential functions of this position. The American with Disabilities Act (ADA) requires that reasonable accommodations be made for qualified individuals to help perform the essential functions of the position.

South Central Regional Medical Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, national origin, age, disability, or genetic information.