Patient Experience Specialist I

Eye Associates of Winchester; Forest (VA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Holidays

Life Insurance

Disability Insurance

Tuition Reimbursement

Continuing Education Support

Certification Sponsorship

Eyewear Discounts

Referral Bonus

Job summary

AVP SEES Group is seeking a Patient Experience Specialist I to warmly welcome clients, handle calls, register patients, verify records, and schedule appointments. The role emphasizes empathy, accuracy, and a positive patient-facing presence within a busy eye care clinic.

The candidate should demonstrate strong computer literacy, excellent communication, and teamwork. A high school diploma is preferred, with background checks as required for location and role.

Qualifications

• Strong communication and customer-service focus is essential.
• Empathy and patient-centered approach required.
• Excellent organization and attention to detail are needed.
• Ability to work well in a team and uphold standards.

Responsibilities

• Answer incoming calls on a multi-line phone system and respond to inquiries.
• Register patients and verify records are up-to-date.
• Verify personal and insurance information for services.
• Schedule and manage appointments and procedures.
• Process payments and perform daily cash reconciliation.
• Complete additional duties as assigned by management.

Skills

Communication skills

Interpersonal skills

Empathy

Organizational skills

Team player

Computer literacy

Education

HS diploma or GED

Tools

Computer literacy

Job description

Description

Who We Are

At AVP SEES Group, exceptional patient care starts with exceptional people. As one of the largest eye care networks in the Southeast and Mid-Atlantic, we provide our teams with the training, technology, and support they need to thrive while making a difference in patients' lives. Together, we're building the future of eye care.

Our Mission

To deliver the best possible outcomes for our patients, serve and educate our provider network, and fulfill our commitment to our stakeholders.

Why Join Us?

• Paid Training & Career Development
• Growth & Advancement Opportunities
• Supportive Team Environment
• Competitive Benefits Package
• Tuition Reimbursement Opportunities
• Employee Eyewear Discounts
• Referral Bonus Program
• Make a Meaningful Difference Every Day

About the Role

We are seeking a reliable and detail-oriented Patient Experience Specialist I to join our eye clinic. Responsibilities include welcoming clients, managing calls, and efficiently handling patient check-ins and check-outs. The ideal candidate possesses strong computer skills, typing proficiency, and a passion for creating positive patient experiences through empathy.

What You’ll Do

• Answer incoming calls on a multi-line phone system, respond to inquiries, and make outbound calls to patients promptly and courteously
• Register patients and verify patients’ records are up-to-date and accurate
• Verify personal and insurance information for services and procedures
• Schedule appointments and procedures
• Reschedule missed appointments and cancellations
• Process medical record requests
• Collect and process payments from patients
• Conduct daily reconciliation of cash reports and monies collected
• Complete other functions as requested by management

Requirements

What You Bring

• Strong communication, outgoing, and positive interpersonal skills
• Healthcare and service industry experience preferred
• Empathetic personality with attention to patient’s needs
• Strong organizational skills with attention to detail; ability to prioritize tasks
• Ability to work as a team member and uphold organizational standards and values
• Demonstrated computer literacy REQUIRED
• Excellent judgment, dependability, and diligence
• Demonstrated high ethical standards and integrity
• Demonstrated accuracy and thoroughness; monitors own work to ensure quality
• Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy, and diplomacy
• Professionalism: displays positive outlook and pleasant manner, does not instigate, or participate in office gossip or negativity, keeps commitments, dresses appropriately, and is well-groomed
• Ability to work cooperatively in group situations; offer assistance and support to coworkers, actively resolve conflicts, inspire the trust of others, and treat patients and coworkers with respect
• High School diploma or GED, associate degree preferred
• Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only)

Pay & Benefits

Compensation

Pay Range: $16hr-$21hr

Actual compensation is determined based on qualifications, experience, certifications, internal equity, and business needs.

Benefits May Include:

• Medical,Dental & Vision Insurance
• 401(k)
• Paid Time Off & Holidays
• Life & Disability Insurance
• Tuition Reimbursement
• Continuing Education Support
• Certification Sponsorship
• Employee Eyewear Discounts
• Referral Bonus Opportunities

Ready to Join Our Team?

If you're passionate about patient care, professional growth, and making a lasting impact, we'd love to hear from you. Apply today and help us build the future of eye care.

Additional Information:

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation.

• Ability to remain stationary for extended periods
• Frequent use of hands, fingers, and computer equipment
• Ability to communicate effectively with patients and team members
• Ability to occasionally lift, carry, push, or pull up to 25 pounds

Compliance Requirements

• Annual compliance training is required.
• Compliance with HIPAA, OSHA, and company policies is required.
• Background screening may be required based on position.
• Drug screening may be required based on position and location.

Equal Employment Opportunity

AVP SEES Group is an Equal Opportunity Employer committed to fostering an inclusive workplace. We provide equal employment opportunities to all applicants and employees without regard to any protected characteristic under federal, state, or local law.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required for the position.