Patient Experience Specialist (Float)

Memorial Hospital; Carthage (MO); Vor Ort; USD 24.000 - 26.000; Vollzeit

Zusammenfassung

Memorial Hospital is hiring a friendly Medical Receptionist to support the Memorial Medical Clinic system at multiple locations. The position requires a High School Diploma or GED, strong customer service, and the ability to work a flexible schedule as department demands.

Wage range is $17.25–$19.00 per hour, with actual pay based on experience. Responsibilities include verifying patient demographics, updating records in the electronic medical record, collecting co-pays, answering the phone, and

Qualifikationen

• High School Diploma or GED required; on-the-job training provided.
• Ability to work a flexible schedule based on department demands.
• Excellent customer service and ability to interact with patient populations.

Aufgaben

• Verify patient date of birth, address, insurance and contact information.
• Maintain appointment schedules and coordinate with nursing staff and providers.
• Collect co-pays and patient balances at the time of service.
• Answer telephone calls promptly and take accurate messages.
• Handle incoming/outgoing mail and distribute faxes to the correct recipients.
• Log and resolve patient inquiries with attention to accuracy and courtesy.

Kenntnisse

Customer service

Flexibility

Interpersonal skills

Ausbildung

High School Diploma or GED

Jobbeschreibung

Location:

Floats throughout Memorial Medical Clinic system

Status:

Full Time

Anticipated Schedule:

Varies based on location being covered

Applications Will Be Reviewed:

Immediately

Wage Range:

$17.25/hour - $19.00/hour
(Actual wage based on relevant experience)

Required Qualifications

• High School Diploma or GED (No experience required; on-the-job training will be provided)
• Ability to work a flexible schedule as it relates to department demands
• Ability to interact with client population and provide excellent customer service

Preferred Qualifications

• Experience or certification in medical reception (medical office assistant)
• Experience or degree in billing and coding
• Experience as a Certified Nursing Assistant

Physical and Environmental Demands

Frequent: Standing: Remaining on one's feet
Frequent: Walking: Moving about on foot
Periodic: PPE: Must wear N95, face shield/goggles, gloves at all times while screening

• At each visit will verify the patient's date of birth, phone number, address, insurance, and any other necessary information.
• Records necessary demographic data changes in the electronic medical record.
• Maintains appointment schedule with distribution to nursing staff and providers as requested.
• Collects co-pays and patient balances at the time of service.
• Answers the telephone by the third ring.
• Takes precise messages by getting the patient's full name and spelling, date of birth, complete description of phone call.
• Responsible for incoming and outgoing mail.
• Responsible for follow up and processing mail returns from Post Office.
• Responsible for checking fax machine periodically and ensuring that faxes are distributed accurately.
• Responsible for balancing the cash drawer, daily packet, deposit at the end of the day.
• Provides daily productivity to providers and management as needed.
• Provides equality among all patients in the practice without regard for ability to pay for services.
• Adequately handles all questions and is courteous to the satisfaction of all parties involved.
• Responsible for locking all of the doors and windows to the office.
• Responsible for turning off lights and equipment.
• Identifies, logs, and resolves patient complaints with regular reports to the Executive Director of Clinic Operations.
• Will embody FOCUS values through interactions with patients/residents and coworkers.
• Performs and accepts other duties as required.

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