Patient Experience Specialist

WVU Medicine; Fairmont (WV); On-site; USD 26,000 - 38,000; Full time

Job summary

WVUH West Virginia University Hospitals in Fairmont, WV is seeking a patient transport and guest services associate to ensure a positive first impression for patients, families, and visitors. Under supervision, you will move patients between parking, entrances, and departments, escort guests, and help with discharge and wayfinding.

The role emphasizes safety, customer service, and teamwork, requiring a high school diploma and valid driver's license; prior high-contact service experience is

Qualifications

• High School Diploma or equivalent required.
• Valid Driver’s License required.
• Experience in high-contact customer service preferred.

Responsibilities

• Provides a warm welcome to patients, family members, visitors, and vendors upon arrival.
• Operates external transportation vehicle (tram) with focus on assisting patient movement between parking location and various building entrances.
• Assists in proper traffic flow into and out of the assigned area.
• Anticipates the customer’s needs and concerns, answers their questions, and takes the appropriate action.
• Locates, cleans, and maintains adequate supply of wheelchairs for use at the front entrance of the designated area.
• Assists patients out of their vehicles and helps place them into wheelchairs if necessary utilizing safe patient handling equipment per policy and procedure.

Skills

Customer service

Valid driver's license

Effective communication

Education

High School Diploma or Equivalent

Job description

WVUH West Virginia University Hospitals in Fairmont, WV is seeking a patient transport and guest services associate to ensure a positive first impression for patients, families, and visitors. Under supervision, you will move patients between parking, entrances, and departments, escort guests, and help with discharge and wayfinding.

The role emphasizes safety, customer service, and teamwork, requiring a high school diploma and valid driver's license; prior high-contact service experience is