Patient Experience & Scheduling Specialist

MaineHealth; Farmington (ME); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Competitive benefits

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Job summary

MaineHealth in Farmington, ME seeks a Patient Service Representative to greet patients, answer phones, schedule appointments and perform general office tasks.

The PSR will collect, verify, enter and monitor patient data while upholding MaineHealth confidentiality and privacy policies. Prior experience in healthcare customer service is preferred. This role offers benefits including flexible work options and professional development opportunities.

Qualifications

• High School diploma or GED preferred.
• Certified Healthcare Access Associate (CHAA) preferred.
• One year of experience in customer service or data entry in a healthcare environment preferred. Computer experience required.

Responsibilities

• Greets patients in a friendly and courteous manner.
• Answers telephones and schedules appointments.
• Collects, verifies, enters, and monitors patient data.
• Performs other general office duties as assigned.

Skills

Customer service

Data entry

Telephone etiquette

Medical office

Education

High School diploma or GED

CHAA certification preferred

Job description

MaineHealth in Farmington, ME seeks a Patient Service Representative to greet patients, answer phones, schedule appointments and perform general office tasks.

The PSR will collect, verify, enter and monitor patient data while upholding MaineHealth confidentiality and privacy policies. Prior experience in healthcare customer service is preferred. This role offers benefits including flexible work options and professional development opportunities.