Patient Experience & Scheduling Specialist

Ridgeview; Chanhassen (MN); Sur place; USD 34 000 - 42 000; Plein temps

Résumé du poste

Ridgeview in Minnesota is seeking a Medical Office Receptionist to register patients, schedule visits, and perform general administrative duties. You will greet patients, verify insurance, and handle billing communications to ensure a smooth patient experience.

The role requires strong customer service, basic computer skills, and the ability to multi-task in a fast-paced healthcare environment. Prior medical office exposure is preferred, Epic experience a plus.

Qualifications

• Highschool diploma or GED required.
• Previous Customer Service Experience required.
• Ability to meet and maintain necessary background checks.
• Ability to communicate in English for written and verbal correspondence.
• Capable of basic math and handling money.
• Knowledge of basic computer functions and Microsoft Office applications.

Responsabilités

• Efficiently registers patients in person or by phone, verifies information for proper reimbursement.
• Completes pre-visit planning to ensure seamless patient experience.
• Assigns the appropriate guarantor for each patient.
• Greets and provides courteous customer service to internal and external customers.
• Ensures patients receive disclosures, privacy information, and Consent to Treat documentation.
• Verifies insurance eligibility and benefits; ensures correct plan and billing address are entered.
• Collects financial obligations or refers to Patient Financial Services for counseling.
• Uses tools to complete accounts in assigned work queues.
• Coordinates requests for release of medical information.
• Performs other duties as assigned.

Connaissances

Customer service

English communication

Microsoft Office

Critical thinking

Multi-tasking

Teamwork

Formation

Highschool diploma or GED

Medical Administrative Assistant Certificate

Medical Receptionist Certificate

Outils

Epic

Description du poste

Ridgeview in Minnesota is seeking a Medical Office Receptionist to register patients, schedule visits, and perform general administrative duties. You will greet patients, verify insurance, and handle billing communications to ensure a smooth patient experience.

The role requires strong customer service, basic computer skills, and the ability to multi-task in a fast-paced healthcare environment. Prior medical office exposure is preferred, Epic experience a plus.