Patient Experience Representative

Getlabs; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare technology company in the United States is seeking a Patient Experience Representative to manage patient communications, resolve issues, and process lab orders. The ideal candidate has 2+ years of customer-facing medical experience. This role offers $17/hr compensation, stock options, and medical benefits. Work is remote with a requirement for a quiet workspace and reliable internet.

Benefits

$17/hr

Valuable stock option plan for full-time employees

Medical, dental and vision insurance options for full-time employees

Paid time off

Qualifications

• 2+ years of customer-facing experience with medical experience.
• Able to maintain a minimum of 12 tickets per hour with high-quality work.
• Experience processing or reading lab orders.

Responsibilities

• Handle Zendesk tickets from patients regarding appointments, issues, and missing results.
• Make multiple outbound calls and send follow-up emails to resolve patient concerns.
• Be the first point of contact for all our patients via phone, text, email and chat.

Skills

Customer-facing experience

Tech-savvy

Strong problem solving skills

Empathetic and proactive

Job description

Overview

Getlabs is the leading platform for at-home diagnostics. Healthcare organizations use Getlabs to send mobile phlebotomists to patients’ homes and collect labs, vitals, and advanced diagnostics. By leveraging Getlabs, partners can improve patient adherence and close gaps in care with same-day, nationwide availability.

Our team has raised $50M from strategic investors including Labcorp and Quest. Getlabs’ mission is to save lives by expanding access to diagnostics for everyone.

Position

As a Patient Experience Representative, your primary task is to make outbound doctor calls trying to obtain the lab order for our patients. The company is counting on you to get as many orders as possible to avoid reschedules/cancelations. You will also take inbound calls and answer Zendesk tickets.

Schedule

Schedule: Sunday, Monday, Tuesday, Thursday, and Friday (Wed & Sat off)

Weekdays: 7:30 AM – 4:00 PM PST

Sunday: 6:00 AM – 2:30 PM PST

Training & Onboarding

For the first 2 to 3 weeks, the schedule will be Monday through Friday to ensure proper training and support before transitioning to the weekend shift.

Compensation is $17/hr and non-negotiable

Responsibilities

• Handle Zendesk tickets from patients regarding appointments, issues, and missing results.
• Make multiple outbound calls and send follow-up emails to resolve patient concerns.
• Be the first point of contact for all our patients via phone, text, email and chat
• Coordinate with doctors and physicians to retrieve lab orders
• Respond to, troubleshoot, and resolve patients issues in a timely and positive manner
• Coordinate with our local city teams assisting mobile specialists and provide ongoing updates to patients

Qualifications

• 2+ years of customer-facing experience with medical experience
• Tech-savvy, efficient, and self-motivated.
• Able to maintain a minimum of 12 tickets per hour with high-quality work.
• Empathetic, proactive, and takes pride in helping people resolve issues.
• Experience processing or reading lab orders
• Ability to adapt in a rapid growth environment
• Strong problem solving skills
• Personable and love speaking with others via phone, text, email, and chat
• While our teams work remote, you must have a quiet place to work and reliable internet

Benefits

• $17/hr
• Valuable stock option plan for full-time employees
• Medical, dental and vision insurance options for full-time employees
• Paid time off
• A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work with colleagues!

Getlabs is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.