Patient Experience & Quality Advocate

Perimeter Healthcare; Arlington (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

Company-paid life insurance

401(k) with company match

Generous PTO

Supplemental insurance options

Job summary

Perimeter Behavioral Hospital of Arlington in Arlington, TX is seeking a compassionate Patient Advocate/Quality Coordinator to enhance the patient experience and drive quality and safety initiatives.

The role serves as a liaison among patients, families, and staff, handling concerns, documenting investigations, and supporting compliance with regulatory requirements. Strong communication and problem-solving skills are essential for success.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, or related field preferred.
• Minimum one (1) year of experience in healthcare, patient advocacy, customer service, risk management, quality improvement, or related field preferred.
• Current Basic Life Support (BLS) certification and De-escalation Training: Handle With Care (HWC) certification are required.

Responsibilities

• Serve as advocate for patients and families throughout care experience.
• Conduct daily patient rounds to identify and address concerns.
• Receive, investigate, document, and manage patient complaints and grievances.
• Facilitate communication between patients, families, providers, and hospital departments.
• Coordinate timely resolutions and follow-up activities.
• Maintain confidential documentation of complaints, investigations, and outcomes.
• Ensure compliance with regulatory and organizational requirements for grievance management.
• Escalate complex concerns when appropriate.
• Provide updates on significant patient concerns to hospital leadership.
• Track and analyze complaint and grievance trends.
• Collaborate with leadership to identify and implement process improvements.
• Assist with collecting, analyzing, and reporting quality and performance improvement data.

Skills

Customer service

Conflict resolution

Communication

Organization

Confidentiality

Microsoft Office

Team collaboration

Education

Bachelor's degree in Healthcare Administration, Business Administration, or related field

Tools

Electronic reporting systems

Job description

Perimeter Behavioral Hospital of Arlington in Arlington, TX is seeking a compassionate Patient Advocate/Quality Coordinator to enhance the patient experience and drive quality and safety initiatives.

The role serves as a liaison among patients, families, and staff, handling concerns, documenting investigations, and supporting compliance with regulatory requirements. Strong communication and problem-solving skills are essential for success.