Patient Experience Program Leader

Meritus Health Inc; Hagerstown (MD); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401k Plan

Paid Time Off

Education Assistance

Life Insurance

Disability Coverage

Job summary

Meritus Health in Maryland is seeking a patient experience professional who champions service excellence, turns feedback into action, and inspires teams to deliver meaningful experiences for patients.

Reporting to the Patient Experience Director, you will partner with leaders to identify improvement opportunities, develop training, and maintain dashboards and data infrastructure.

Bachelor’s degree required; minimum 3 years in customer service/patient relations; CPXP preferred.

Qualifications

• Bachelor’s degree required.
• Minimum of 3 years in customer service, patient relations, training and development.
• CPXP designation highly preferred.
• Experience presenting educational curriculum and training materials.

Responsibilities

• Champion a culture of service and consistency in patient experience.
• Identify opportunities and implement improvement strategies.
• Turn patient feedback and data into actionable insights.
• Conduct coaching, rounding, and auditing to strengthen service behaviors.
• Develop and deliver education and training materials for multiple levels.

Skills

Relationship-building

Facilitation

Public speaking

Coaching

Presentation skills

Analytical mindset

Data interpretation

Leadership collaboration

Education

Bachelor's degree

Bachelor’s degree in a clinical discipline

Tools

Online patient experience tools

Report generation tools

Job description

Meritus Health in Maryland is seeking a patient experience professional who champions service excellence, turns feedback into action, and inspires teams to deliver meaningful experiences for patients.

Reporting to the Patient Experience Director, you will partner with leaders to identify improvement opportunities, develop training, and maintain dashboards and data infrastructure.

Bachelor’s degree required; minimum 3 years in customer service/patient relations; CPXP preferred.