Patient Experience Navigator - East Bay & Silicon Valley

Kindbody; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking fertility clinic network as a Patient Experience Navigator. In this full-time remote role, you'll leverage your customer service expertise to provide exceptional support to patients navigating their fertility journeys. Your role will involve managing communications, comforting patients, and maintaining accurate records, all while working within a dynamic and supportive team. If you're passionate about women's healthcare and eager to make a difference, this opportunity is perfect for you.

Qualifications

• 2+ years of customer service experience required.
• Experience in women's healthcare or fertility is essential.

Responsibilities

• Manage inbound customer communication across various platforms.
• Comfort patients by addressing their questions and anxieties.

Skills

Customer Service

Communication Skills

Organizational Skills

Patient Record Management

Job description

Patient Experience Navigator

About Kindbody

Kindbody is a leading fertility clinic network and family-building benefits provider for employers offering comprehensive virtual and in-person care. Kindbody's clinically managed program includes fertility assessments and education, fertility preservation, genetic testing, in vitro fertilization (IVF), donor and surrogacy services, and adoption, as well as physical, mental, and emotional support from preconception through postpartum. Kindbody is the trusted fertility benefits provider for more than 110 employers, covering more than 2.4 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of high-quality care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all.

About the Role

As an experienced Patient Experience Navigator reporting to our Clinical Coordination Manager, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This role is a full time remote position.

Covering our East Bay and Silicon Valley Locations in Califonia. Candidate must be on PT time zone.

Responsibilities

● Manage inbound customer communication (phone, secure messaging, email & chat) and ensure all messages are answered in a timely fashion

● Maintain clear communication with management about overall customer service

● Comforting patients by anticipating patients' anxieties; answering patients' questions

● Filing and retrieving patient records, maintaining patient accounts, using electronic medical records

Who You Are

• Must be on PT time zone :)

● Two years or more of customer service experience is required

● Two years of experience in a clinic or medical office setting is required

● Experience in women's healthcare or fertility is required

● Must have great communication skills and be a people-oriented person

● Must be well-organized and efficient

● Proficient at keeping patients records

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Work Location: Remote