Patient Experience Manager - Elevate Care & Engagement

Socket.dev; Champaign (IL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

PTO

Health, Vision, Dental

401K

Employee discounts

Job summary

Limitless Male Medical seeks a Patient Experience Manager to guide patients through onboarding, treatment progression, and ongoing care. You will educate options, timelines, and expectations, ensuring engagement and a consistent care plan delivery across teams.

In this role, you will build trust-based relationships, address questions, and provide proactive communication to support patient success and overall clinic performance.

Qualifications

• Strong communication and relationship-building skills.
• Highly organized with attention to detail.
• Ability to manage multiple patients and priorities simultaneously.
• Proficiency in EMR, CRM systems, and Microsoft Office.
• Patient-centered mindset with a passion for delivering exceptional experiences.

Responsibilities

• Guide patients through onboarding, treatment progression, and ongoing care.
• Educate patients on treatment options, timelines, and expectations.
• Ensure patients remain engaged and consistent with their care plans.
• Celebrate patient progress and reinforce long-term success.
• Build strong, trust-based relationships with patients.
• Address patient questions, concerns, and barriers to adherence.
• Provide clear, simple, proactive communication at every stage.
• Coordinate with clinical and administrative teams to ensure seamless care.
• Manage patient accounts, subscriptions, and documentation.
• Support medication ordering, tracking, and follow-up.

Skills

Strong communication

Relationship-building

Highly organized

EMR/CRM proficiency

Patient-centered mindset

Tools

Microsoft Office

Job description

Limitless Male Medical seeks a Patient Experience Manager to guide patients through onboarding, treatment progression, and ongoing care. You will educate options, timelines, and expectations, ensuring engagement and a consistent care plan delivery across teams.

In this role, you will build trust-based relationships, address questions, and provide proactive communication to support patient success and overall clinic performance.