Patient Experience Manager 2

Sodexo; Brick Township (NJ); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Matching

Paid Time Off

Career Growth Opportunities

Tuition Reimbursement

Job summary

Sodexo is seeking an experienced professional to drive patient-centered care and service excellence within a large healthcare network. You will round with patients, collaborate with nursing and clinical teams, and implement patient-focused solutions to improve experience metrics.

The role emphasizes coaching, safety leadership, and continuous improvement, with responsibilities including staff audits, KPI monitoring, and cross‑functional collaboration across hospital services.

Qualifications

• Experience driving patient experience improvements in a large healthcare setting.
• Familiarity with patient satisfaction tools and data analysis.
• Strong communication and professional representation.
• Leadership presence to inspire teams and collaboration.
• Commitment to safety and incident reporting.

Responsibilities

• Lead patient experience initiatives and service excellence projects.
• Round with patients to gather experience data and provide coaching.
• Monitor KPIs, conduct staff audits, and drive quality improvements.
• Collaborate with clinical teams and leaders to implement solutions.
• Foster a safety‑oriented, responsive care culture.

Skills

Patient experience improvements

Satisfaction surveys

Communication skills

Leadership presence

Ethical standards

Feedback collection

Staff rounding

Safety culture

Organizational skills

Education

Bachelor’s degree or equivalent experience

Job description

About the job

Lead initiatives that advance patient-centered care, service excellence, and continuous quality improvement across the healthcare enterprise. Round with patients to gather experience data, collaborate with nursing, clinical teams, and service line leaders, and implement patient-focused solutions. Monitor key performance metrics, conduct staff audits, provide coaching, and foster a culture of safety, responsiveness, and exceptional care.

The role of an individual contributor within the organization focuses on completing specific tasks and projects; contributing directly through their skills and expertise. Performs specialized technical tasks to support operations. Work is primarily achieved independently, however may collaborate with a team.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

Pay Range: $80000 - $100000

What’s in it for you

• Shape patient and family experience in a highly visible role.
• Collaborate with nursing, support services, clinical leaders, and experience teams.
• Participate in patient rounding, service audits, staff training, and quality improvement initiatives.
• Influence organizational culture through service excellence and safety leadership.
• Analyze patient satisfaction trends and drive measurable improvements.
• Engage in relationship-building across the hospital network.
• Contribute to meaningful initiatives that improve care and patient experience outcomes.

What you’ll bring

• Experience driving patient experience or customer service improvements within a large, complex healthcare environment.
• Knowledge of patient satisfaction survey tools, feedback systems, and experience-related data analysis.
• Communication and listening skills, with confidence in representing the organization professionally.
• Leadership presence that inspires teams and promotes collaboration.
• High ethical standards, integrity, and follow-through in all responsibilities.
• Skills in collecting, organizing, and trending patient feedback to inform actionable plans.
• Experience conducting staff rounding, performance audits, and service-based coaching.
• Commitment to safety behaviors, including incident reporting and operational safety compliance.
• Organizational, self-directed, and detail-oriented approach to daily work.

Requirements

• Education Requirement: Bachelor’s degree or equivalent experience
• Related Experience: 3 years

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who we are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.