Patient Experience Liaison

Catholic Health; Bethpage (NY); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Career advancement

Tuition reimbursement

Medical benefits

Pension plan

403B retirement

PTO

Tuition assistance

Defined benefit pension

Job summary

St. Joseph Hospital in Bethpage, a member of Catholic Health, is a community hospital focused on excellent patient experience and nursing excellence. We offer career advancement, tuition reimbursement, medical benefits, and retirement plans.

Located in Bethpage, the hospital provides inpatient, outpatient, critical care and surgical services. The Emergency Department serves about 33,000 patients yearly, with a wide range of services and a strong emphasis on patient-centered care.

Qualifications

• High school diploma or equivalent required.
• BLS certification from American Heart Association required.
• Prior hospital experience as Unit Secretary or Ward Clerk preferred.

Responsibilities

• Receives and directs patients, visitors and hospital personnel arriving on or calling the patient care unit.
• Receives requests from patients and families and refers requests to the nurse or appropriate hospital personnel.
• Provides information regarding patient location.
• Records and delivers messages for patients and staff.
• Receives and distributes mail and various other items for patients and staff on the unit.
• In collaboration with the Nurse Manager/Charge Nurse, and other unit staff, orders and maintains the appropriate quantity of forms, materials, supplies, and equipment, par levels on assigned unit.
• Enters requests for work orders, computer issues etc. into the computer system.
• Accurately enters and updates patient data in the computer system in a timely manner.
• Performs 1:1's and enhanced supervisions.
• Answers call bells and phones, hand washing observations.
• Performs unit errands as requested such as retrieve wheelchairs, pick up from the blood bank, pharmacy, stock room, transports discharged patients to the door, etc.
• Receives and communicates all pertinent information to appropriate personnel.
• Maintains a clean, safe and functional working environment in the nursing station.

Skills

Communication

Customer service

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

BLS Certification

Job description

St. Joseph Hospital in Bethpage, a member of Catholic Health, is a community hospital focused on excellent patient experience and nursing excellence. We offer career advancement, tuition reimbursement, medical benefits, and retirement plans.

Located in Bethpage, the hospital provides inpatient, outpatient, critical care and surgical services. The Emergency Department serves about 33,000 patients yearly, with a wide range of services and a strong emphasis on patient-centered care.