Patient Experience Front Desk Coordinator

Trilogy Wellness Inc.; Buffalo (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Job summary

Trilogy Wellness Inc. in Grand Island, NY, seeks a friendly Patient Care Coordinator to manage front desk operations and create a welcoming, efficient patient experience.

You will greet patients, schedule in the EMR, verify insurance, obtain authorizations, collect payments, and coordinate with clinical staff to keep workflows smooth and accurate records up to date.

Strong communication and multitasking in a busy medical office are essential for success in this role.

Qualifications

• Medical front desk experience preferred.
• Knowledge of insurance verification/authorizations.
• EMR experience.
• Strong communication and multitasking skills.

Responsibilities

• Greet patients and manage front desk flow (in-person + phone).
• Schedule and register patients in EMR.
• Verify insurance and obtain authorizations.
• Collect payments and maintain accurate records.
• Coordinate schedules and support clinical staff.
• Manage documentation (referrals, Plans of Care, re-evals).

Skills

Front desk coordination

Customer service

Communication skills

Multitasking

Tools

EMR software

Insurance verification systems

Job description

Trilogy Wellness Inc. in Grand Island, NY, seeks a friendly Patient Care Coordinator to manage front desk operations and create a welcoming, efficient patient experience.

You will greet patients, schedule in the EMR, verify insurance, obtain authorizations, collect payments, and coordinate with clinical staff to keep workflows smooth and accurate records up to date.

Strong communication and multitasking in a busy medical office are essential for success in this role.