Patient Experience Food and Nutrition Manager

HCA Healthcare, Inc.; Fort Worth (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) matching

Tuition assistance

Life insurance

Disability coverage

Job summary

HCA Healthcare, Inc. Fort Worth seeks a Hospitality Manager, Patient Experience to lead daily Patient Services operations, ensuring safety, quality, and patient satisfaction.

You will guide the Food and Nutrition Services team as a key healthcare leader, coordinating a patient tray system and daily floor stock while managing costs and performance improvements. The role requires a BS in Nutrition or Dietetics, supervisory experience in healthcare, and familiarity with HACCP and regulatory

Qualifications

• The role requires leadership in a hospital setting with a focus on patient experience.
• Experience in nutrition services, safety standards, and regulatory compliance.
• Ability to manage staff, training, and performance improvement programs.

Responsibilities

• Oversee daily operations of Patient Services to ensure patient and employee satisfaction and safety.
• Lead the Food and Nutrition Services team as a healthcare leader within the interdisciplinary team.
• Manage patient tray delivery system and floor stock coordination with cost monitoring.
• Implement performance improvement and quality control programs for Food and Nutrition Services.
• Recruit, hire, train, coach, and counsel staff following hospital HR policies.
• Ensure documentation and compliance with HACCP, TJC, CMS, and related standards.
• Participate on hospital committees and liaise with IT&S for on-site systems.
• Promote patient interactions and service recovery; provide staff education and certifications.

Skills

Supervisory experience

Healthcare setting

Staff development

Financial reporting

HACCP compliance

Education

Bachelor's degree in Nutrition or Dietetics

RD/LD or CDM preferred

High School Diploma or GED

Job description

Do you want to join an organization that invests in you as a(an) Patient Services Food and Nutrition Manager? At Medical City Fort Worth, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary And Qualifications

The Hospitality Manager, Patient Experience is responsible for the daily operations of Patient Services to ensure both patient and employee satisfaction, safety, and HACCP guidelines are maintained. Collaborates as a Food and Nutrition Services Leader of the interdisciplinary healthcare team.

Major Responsibilities:

• Responsible for the daily operations of Patient Services to ensure both patient and employee satisfaction, safety, and HACCP guidelines are maintained. Collaborates as a Food and Nutrition Services Leader of the interdisciplinary healthcare team.
• Responsible for overall operation and management of the patient tray delivery system.
• Responsible for coordination of daily floor stock delivery. Monitors costs and provides financial reports as needed.
• Coordinates and implements performance improvement and quality control programs for Food and Nutrition Services.
• Responsible for interviewing, hiring, training, coaching and counseling of staff in accordance with hospital HR policies.
• Responsible for ensuring all required documentation is completed in a timely manner.
• Responsible for ensuring compliance with HACCP guidelines and regulatory standards such as TJC, CMS, etc.
• Participates on hospital committees
• Oversees Patient Computer system, is on-site administrator and liaison with IT&S department.
• Oversees Department temperature monitoring system.
• Acts as a resource and/or expert in food and nutrition information
• Assumes accountability for promoting consistent, positive patient interactions that advance the agenda of unparalleled patient service.
• Maintains a patient-first philosophy and engages in service recovery when necessary
• Provides education support for staff, ensures necessary certifications are maintained.
• Coordinates facility preceptors for Dietetic Interns.
• Coordinates and/or performs a variety of staff development functions to include but not limited to: department specific needs assessment, development of goals and objectives, implementation methods, evaluation measures and instruction of education activities
• Attend Leadership development seminars, WebEx, conferences as available.
• Complete identified leadership development training in HealthStream
• Performs other duties as assigned.
• Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”

What qualifications you will need:

• High School Diploma or GED Required
• Bachelors degree in Nutrition or Dietetics Preferred
• Minimum of three years supervisory/management experience in healthcare setting Required
• Minimum of two years healthcare Clinical Nutrition experience Preferred
• Food Protection Management Certification (ServeSafe, NRFSP, Always Food Safe, Above Training, 360 Training, Prometric, etc.)
• Registered Dietician (RD) or Licensed Dietician (LD) preferred, or Certified Dietary Manager (CDM) preferred

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

HealthTrust Supply Chain

is a critical part of HCA Healthcare’s strategy. Our focus is to improve performance and reduce costs. We do this by joining non-clinical and administrative functions. HealthTrust Supply Chain best practice methodologies. We develop, apply and monitor cost-efficient initiatives and programs for HCA Healthcare. By improving facility efficiency, medical professionals can focus on our mission - patient care.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“Good people beget good people.” - Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Services Food and Nutrition Manager opening. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.