Patient Experience Coordinator (Kent)

TVG-Medulla, LLC; Kent (WA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health care package

Dental and vision benefits

Long-term disability

Short-term disability

401K

Job summary

TVG-Medulla, LLC is seeking a Patient Experience Coordinator to be the friendly, knowledgeable face for patients from check-in to check-out at our clinics. No prior healthcare experience is required as we provide paid onboarding and training.

You will learn hands-on clinical skills from expert chiropractors, guide patients through exercises, and coordinate day-to-day clinic operations with a focus on delivering compassionate, patient-centered care.

Qualifications

• Energetic, outgoing, and a team player.
• Clear communicator and compassionate listener.
• Detail-oriented and organized, even in a busy setting.
• Calm under pressure, with the ability to multitask.
• Inspired by wellness, movement, and human connection.
• Eager to grow into leadership, clinical training, or patient care roles over time.

Responsibilities

• Be the friendly, knowledgeable face patients trust—from check-in to check-out.
• Learn hands-on clinical skills and therapeutic techniques with chiropractors.
• Coach and guide patients through exercises and care plans.
• Coordinate day-to-day operations: schedule appointments, update records, manage flow.
• Collaborate with a high-energy team to create a positive, healing environment.

Skills

Energetic

Clear communication

Compassionate listener

Detail oriented

Calm under pressure

Wellness oriented

Job description

TVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis on providing managed services to chiropractic providers. Medulla provides managed services such as Sales & Marketing, Billing, IT, HR, and Finance to three chiropractic brands, operating under the names of Chiro One, MyoCore, and CORE Health Centers. Medulla is comprised of 830+ employees, with corporate headquarters in Oak Brook, IL and 150+ clinic locations in Illinois, Indiana, Wisconsin, Missouri, Kansas, Kentucky, Virginia, Texas, Oregon, Washington, and Alaska.

TVG-Medulla is a rapidly growing organization, realizing 30%+ growth year-over-year, through a combination of both organic and acquisitive growth. Our vision is to inspire and empower people in our communities to heal, live and function better.

Qualifications

Where Purpose Meets Growth. Where Passion Fuels Healing.

Are you passionate about helping people live healthier, fuller lives? Whether you're just beginning your career journey or bringing years of experience -we’re looking for YOU.

At our clinic, we don’t just care for patients - we champion them.As aPatient Experience Coordinator, you’ll be a key player in a fast-paced, mission-driven team that transforms lives every single day. This is your chance to make a meaningful impact while building a career you love!

WHO YOU ARE

You’re a natural people-person with a heart for service and a hunger for growth. You love learning, crave purpose in your work, and find joy in helping others thrive.

You're perfect for this role if you are:

• Energetic, outgoing, and a team player
• A clear communicator and compassionate listener
• Detail-oriented and organized, even in a busy setting
• Calm under pressure, with the ability to multitask
• Inspired by wellness, movement, and human connection
• Eager to grow into leadership, clinical training, or patient care roles over time

No prior experience? No problem. We’ll teach you everything you need to know through our paid onboarding and training program and support you with continuing education.

WHY YOU’LL LOVE WORKING HERE

• Full time work across a 4-day work week with long lunches: Monday-Thursday 8am-11:30am; 2:30pm-8pm; one Friday per month 7am-10am. Some weekends, optional.
• PTO, and holiday pay for select company holidays
• Our Benefits package includes health, dental, vision, long-term disability, short-term disability, 401K
• Complimentary Chiropractic Care
• Profit Sharing Incentive Program
• Career mapping & growth program - get on the fast track to increasing your skills, your responsibilities, and your income
• Ongoing mentorship and leadership development - we invest in YOU!

WHAT YOU’LL DO

• Be the friendly, knowledgeable face patients trust - greeting, supporting, and encouraging them from check-in to check-out.
• Learn hands‑on clinical skills and therapeutic techniques from expert chiropractors - no prior healthcare experience needed!
• Coach and guide patients through exercises and care plans, helping them feel confident and empowered.
• Coordinate day‑to-day operations: schedule appointments, update records, manage flow, and support clinic events.
• Collaborate with a high-energy team to create a positive, healing environment every day.

YOUR FUTURE STARTS HERE.We’re on a mission to build a network of exceptional teams who elevate treatment standards, empower people to reach their mobility goals, and make chiropractic care a cornerstone of community wellness. Our vision? To inspire and empower people to heal naturally, live vibrantly, and function at their highest potential.

Whether you're starting your career or ready for your next step, this is more than a job - it's your opportunity to inspire wellness, uplift your community, and grow a career you’re proud of.

Additional Information

Disclaimer

All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.