Patient Experience Coordinator – Imaging Center

HCA Healthcare; San Antonio (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) match

Education support

Family planning assistance

Life insurance

Discounts

Job summary

South Texas Radiology Imaging Centers (STRIC) in San Antonio, TX, part of HCA Healthcare, seeks a Customer Service Coordinator - Pool to greet patients, coordinate flow, and support imaging services. The role emphasizes accurate record-keeping, scheduling, and patient confidentiality.

The position offers opportunities for training and growth within a large healthcare network, with emphasis on patient experience and interdepartmental collaboration.

Qualifications

• Education: High School Diploma or GED.
• Must complete initial and ongoing facility training.
• RIS and Radiology Medical Records training preferred.

Responsibilities

• Greet patients and visitors; answer inquiries and update records.
• Schedule appointments to optimize patient flow and satisfaction.
• Coordinate patient flow and relay schedule changes to staff.
• Maintain patient accounts and financial information; follow policies.
• Protect patient confidentiality and rights.
• Process film requests and assist printing; obtain outside films as needed.

Skills

Customer service

Scheduling

Communication

Confidentiality

Phone etiquette

Education

High School Diploma or GED

Tools

RIS

ImageCast

Job description

South Texas Radiology Imaging Centers (STRIC) in San Antonio, TX, part of HCA Healthcare, seeks a Customer Service Coordinator - Pool to greet patients, coordinate flow, and support imaging services. The role emphasizes accurate record-keeping, scheduling, and patient confidentiality.

The position offers opportunities for training and growth within a large healthcare network, with emphasis on patient experience and interdepartmental collaboration.