Patient Experience Coordinator I

Northern Light Health; Ellsworth (ME); Hybrid; USD 23,000 - 30,000; Full time

Job summary

Northern Light Maine Coast Hospital in Ellsworth, ME seeks an Administrative Support professional for the Nutritional Counseling department. The role is full time with a 7:00 AM to 4:30 PM schedule, located at Ellsworth Family Practice.

Primary duties include EMR documentation, greeting patients, and coordinating encounters with proactive reminders. The position emphasizes high-quality customer service and confidentiality, with the opportunity to assist patients in pre-registration and portal

Qualifications

• High school diploma or GED is required.
• Excellent customer service and communication skills.
• Experience with electronic medical records (EMR) and appointment coordination preferred.

Responsibilities

• Greet and welcome patients and manage check-in/check-out.
• Document patient encounters and obtain necessary consents/forms.
• Prepare for the next business day and perform 24-hour reminders.
• Provide education and access to patient portals and scheduling options.
• Maintain confidentiality of patient, donor, and employee information.

Skills

Integrity

Respect

Accountability

Compassion

Education

High School Diploma or GED

Job description

Northern Light Maine Coast Hospital in Ellsworth, ME seeks an Administrative Support professional for the Nutritional Counseling department. The role is full time with a 7:00 AM to 4:30 PM schedule, located at Ellsworth Family Practice.

Primary duties include EMR documentation, greeting patients, and coordinating encounters with proactive reminders. The position emphasizes high-quality customer service and confidentiality, with the opportunity to assist patients in pre-registration and portal