Patient Experience Coordinator

Tampa General Hospital; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Tampa General Hospital is seeking a Patient Experience Coordinator to drive world-class patient and family experiences across the organization. The role partners with clinical leaders to implement service excellence programs and to analyze patient feedback data.

The position emphasizes collaboration with quality, patient safety, and infection prevention teams to align best practices and sustain improvements in care experiences.

Qualifications

• Bachelor's degree in Nursing, Communications, Psychology, Healthcare Administration or related field.
• Minimum three years in patient experience, patient relations, process improvement or quality improvement in healthcare.
• Experience in healthcare is preferred and an equivalent combination of education and years of experience may be considered.

Responsibilities

• Partner with clinical and leadership teams to develop service excellence programs.
• Develop relationships with unit/department leadership to gain situational awareness.
• Review data related to patient experience and recommend improvements.
• Tailor strategies to empower local leaders and sustain world-class experiences.
• Facilitate patient experience, data analysis, and communication workshops.

Skills

Communication

Relationship building

Data analysis

Facilitation

Quality collaboration

Education

Bachelor's degree in Nursing

Bachelor's degree in Communications

Bachelor's degree in Healthcare Administration

Equivalent combination of education and experience

Job description

Job Description - Patient Experience Coordinator (260003BB)

Job Description

Patient Experience Coordinator - ( 260003BB )

Description

The Patient Experience Coordinator serves as an internal consultant to ensure the delivery of a world-class experience for patients and families throughout the organization. Serves as a patient experience subject matter expert, providing recommendations and support to leaders and their teams. Responsible for performing job duties in accordance with the shared purpose, vision and values of Tampa General Hospital.

Essential Functions:

• Spends the majority of time partnering closely with clinical, service line/institute and system leadership to develop local and organization-wide service excellence programs to improve patient experience.
• Regularly visits/meets with unit/department leadership to cultivate relationships and develop situational awareness.
• Reviews and analyzes data from a variety of sources related to patient experience and makes recommendations to leaders to improve performance.
• Tailors strategies and recommendations to empower local leaders and strengthen sustainable, world-class experiences.
• Facilitates experiential group classes and workshops regarding patient experience, data acquisition and analysis, communication skills, trust recovery and/or patient and family centered care.
• Collaborates with all aspects of quality, including patient safety and infection prevention, to align and reinforce best practices.
• In consultation with leaders, collaboratively develops recommendations and success plans for improving the patient experience.

Qualifications

• Bachelor's Degree in Nursing, Communications, Psychology, Healthcare Administration, and/or other related field.
• Minimum three (3) years of work experience in patient experience, patient relations, process improvement, quality improvement, customer service or other related field with a minimum of one (1) of those years in a healthcare industry related organization.
• An equivalent combination of education and years of experience may be considered.

Primary Location

Tampa

Work Locations

TGH Main Campus 1 Tampa General Circle Tampa 33601

Eligible for Remote Work : On Site

Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday