Patient Experience Coordinator

DelRicht Research; New Orleans (LA); On-site; USD 21,000 - 23,000; Full time

Job summary

DelRicht Research is seeking an Inside Sales Representative to connect patients to our clinical research trials, leveraging your customer service and outbound calling experience in a fast-paced healthcare environment.

You will manage a high-volume outreach, schedule patients for studies, document activity in our systems, and collaborate with site managers to move candidates through the enrollment process while delivering compassionate, informative conversations.

Qualifications

• 1+ year of professional experience in a customer-facing role.
• People-oriented, compassionate communication style.
• Preferred: experience with high-volume outbound calls.

Responsibilities

• Contact warm leads by phone and help schedule interested patients for clinical trial opportunities.
• Follow study priorities and company goals to determine which patient accounts need attention first.
• Use scripts and systems to guide conversations, document activity, and move candidates through the scheduling process.
• Manage a high volume of outbound calls in a fast-paced, goal-oriented environment.
• Learn about different studies, diseases, medicines, and patient needs to support informed conversations.
• Collaborate closely with teammates, site managers, and leaders to solve problems and improve outcomes.
• Participate in coaching, observations, and one-on-one support as you ramp into the role.

Skills

Customer-facing experience

People-oriented communication

Self-motivated

High-volume outbound calls

Job description

DelRicht Research is seeking an Inside Sales Representative to connect patients to our clinical research trials. We're seeking candidates with sales, call center, banking, or customer service experience. If moving medicine forward in a high-growth environment excites you, we'd love to hear from you.

Why DelRicht

Would you love to be a part of the cutting edge of healthcare and science innovation? Do you want to be an influential part of a rapidly growing team? Are you looking for a position that has sustainable opportunity for professional growth? If the answer is yes, then DelRicht Research might be the right opportunity for you!

Who We Are

DelRicht is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently our network stretches across 33 sites throughout the United States in 18 states.

DelRicht Research has been recognized as a Top Workplace for the past 4 years in a row! This is a testament to our unwavering commitment to creating an exceptional work environment that fosters growth, collaboration, and employee satisfaction.

Patient Experience Coordinator's Main Objective

Overall, the Patient Experience Coordinator is responsible for maintaining all activities related to patient contact for new and current clinical trial participants.

• Contact warm leads by phone and help schedule interested patients for clinical trial opportunities
• Follow study priorities and company goals to determine which patient accounts need attention first
• Use scripts and systems to guide conversations, document activity, and move candidates through the scheduling process
• Manage a high volume of outbound calls in a fast-paced, goal-oriented environment
• Learn about different studies, diseases, medicines, and patient needs so you can support informed and compassionate conversations
• Collaborate closely with teammates, site managers, and leaders to solve problems and improve outcomes
• Participate in coaching, observations, and one-on-one support as you ramp into the role

Skills Needed to Win

• Required: 1+ year of professional experience in a customer-facing role.
• Required: A people-oriented, compassionate communication style
• Preferred: Experience with high-volume outbound calls
• Coffee drinkers preferred. Tea drinkers accepted.

The Right Candidate Will

• Be self motivated! Energetic! Positive!
• Demonstrate resilience and motivation to keep going through repetitive work and challenging calls
• Adaptability in a changing, fast-growing environment
• A teachable attitude and interest in continuous improvement
• Believe in high quality and have a high standard of compliance and execution in daily work
• Be remarkably organized
• Be skilled at problem solving, planning and being proactive
• Accept ownership of tasks from inception through completion

Compensation

The base range for this role is $15.00-$17.00/hourly.

Job Type: Full-Time 40+ hrs

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.