Patient Experience Coordinator

Pinnacle Fertility; Naperville (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Pinnacle Fertility seeks a compassionate and organized Patient Experience Coordinator for their Naperville location. This full-time role focuses on delivering excellent patient care through administrative support, ensuring an inviting environment, and collaborating with healthcare teams to assist patients on their journey to parenthood.

Benefits

Comprehensive healthcare

Generous paid time off (PTO)

Paid holidays

Retirement savings program

Qualifications

• 1-2 years of experience in medical front desk or healthcare administration.
• Proficiency in EMR and communication skills are essential.
• Customer-service oriented individual thriving in fast-paced environments.

Responsibilities

• Welcome patients, verify information, and manage scheduling.
• Process billing and maintain patient records accurately.
• Ensure a clean and organized reception area.

Skills

Communication

Organizational

Multitasking

Bilingual in Spanish

Education

High school diploma or equivalent

Tools

Electronic medical records (EMR)

Basic computer skills

Job description

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Join to apply for the Patient Experience Coordinator role at Pinnacle Fertility

Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. With a network of clinics across the nation, we deliver innovative technology, compassionate patient care, and comprehensive fertility treatments to ensure a personalized, high-touch experience for families on their journey to parenthood. Learn more atwww.pinnaclefertility.com.

About the Role

ThePatient Experience Coordinatorplays an essential role in ensuring a seamless and welcoming experience for fertility patients on their path to becoming parents. This position is ideal for individuals who are compassionate, customer-service oriented, and thrive in fast-paced environments. As aPatient Experience Coordinatoryou will be the first point of contact for patients, providing vital administrative and scheduling support while collaborating with a multidisciplinary team to deliver outstanding care.

We are seeking a Patient Experience Coordinator to join our dedicated team at IVF1 in Naperville, IL. This is a full-time, onsiterole working Monday-Friday from 8:00 AM - 4:30 PM.

Key Responsibilities

• Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
• Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
• Maintain accurate patient records, process billing information, and collect copays.
• Ensure the reception area is clean, organized, and welcoming for all visitors.
• Assist with additional projects and administrative duties as assigned.

Position Requirements

• Education: High school diploma or equivalent required.
• Experience:
• 1-2 years of experience in one or more of the following areas: medical front desk, healthcare administrative assistance, or a related healthcare setting.
• Skills:
• Strong communication, organizational, and multitasking skills.
• Proficiency with electronic medical records (EMR) and basic computer skills.
• Bilingual in Spanish is a plus.
• Hourly Rate: $19-$21 per hour (final offers based on experience, skills, and qualifications).
• Benefits:Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we celebrate and value diversity. We serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we embrace the diversity of our patients, we foster an inclusive work environment where team members feel supported and empowered. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.

Equal Opportunity Employer

About Us

Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. With a network of clinics across the nation, we deliver innovative technology, compassionate patient care, and comprehensive fertility treatments to ensure a personalized, high-touch experience for families on their journey to parenthood. Learn more atwww.pinnaclefertility.com.

About the Role

ThePatient Experience Coordinatorplays an essential role in ensuring a seamless and welcoming experience for fertility patients on their path to becoming parents. This position is ideal for individuals who are compassionate, customer-service oriented, and thrive in fast-paced environments. As aPatient Experience Coordinatoryou will be the first point of contact for patients, providing vital administrative and scheduling support while collaborating with a multidisciplinary team to deliver outstanding care.

We are seeking a Patient Experience Coordinator to join our dedicated team at IVF1 in Naperville, IL. This is a full-time, onsiterole working Monday-Friday from 8:00 AM - 4:30 PM.

Key Responsibilities

• Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
• Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
• Maintain accurate patient records, process billing information, and collect copays.
• Ensure the reception area is clean, organized, and welcoming for all visitors.
• Assist with additional projects and administrative duties as assigned.

Position Requirements

• Education: High school diploma or equivalent required.
• Experience:
• 1-2 years of experience in one or more of the following areas: medical front desk, healthcare administrative assistance, or a related healthcare setting.
• Skills:
• Strong communication, organizational, and multitasking skills.
• Proficiency with electronic medical records (EMR) and basic computer skills.
• Bilingual in Spanish is a plus.

Compensation & Benefits

• Hourly Rate: $19-$21 per hour (final offers based on experience, skills, and qualifications).
• Benefits:Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we celebrate and value diversity. We serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we embrace the diversity of our patients, we foster an inclusive work environment where team members feel supported and empowered. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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