Patient Experience Coordinator

iHealth; Coon Rapids (MN); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Sign-on bonus

Medical Benefits (Dental & Vision)

401(k) with Profit Sharing

Tuition Reimbursement

Employee Assistance Program

Job summary

Twin Cities Orthopedics, an operating division of Infinite Health Collaborative (i-Health), is seeking a full-time front-desk representative for Training HAUS. The role includes greeting patients, scheduling, processing payments, and maintaining accurate patient information across locations in Coon Rapids, Blaine, Brooklyn Park, and Otsego.

The position requires exceptional customer service, medical office experience preferred, and availability Monday–Friday, 7:30 AM–4:00 PM.

Qualifications

• High School diploma or equivalent required.
• Customer service experience required.
• Administrative or Medical Office experience preferred.
• Experience teaching fitness classes preferred.

Responsibilities

• Greet and register patients; collect co-payments, pre-payments and insurance information.
• Manage multiple meeting hosts, providers, and class instructor schedules.
• Schedule new and existing patients in the practice management system.
• Communicate patient information including appointment details, directions, check-in times and copayments.
• Maintain knowledge of health plan requirements and HIPAA compliance.

Skills

Customer service

Education

High School diploma/GED

Job description

Twin Cities Orthopedics, an operating division of Infinite Health Collaborative (i-Health), is seeking a full-time front-desk representative for Training HAUS. The role includes greeting patients, scheduling, processing payments, and maintaining accurate patient information across locations in Coon Rapids, Blaine, Brooklyn Park, and Otsego.

The position requires exceptional customer service, medical office experience preferred, and availability Monday–Friday, 7:30 AM–4:00 PM.