Patient Experience Coordinator

Nuvance Health Med Practice PC; City of Poughkeepsie (NY); On-site; USD 25,000 - 47,000; Full time

Job summary

Nuvance Health Med Practice PC is seeking a clerical assistant to provide essential patient support in a medical practice setting. The role includes welcoming patients, verifying demographics and insurance, and coordinating appointments and referrals with accuracy and care.

Front desk duties, payment processing, and compliant record management are core responsibilities, with travel between practices as needed to support operations.

Qualifications

• Greets and greets patients warmly and communicates effectively.
• Handles patient information accurately and updates records as needed.
• Works with front desk tasks including check-in, scheduling, and payments.

Responsibilities

• Greets and welcomes patients upon arrival and communicates pleasantly and effectively.
• Ensures accuracy of patient information including demographics and insurance.
• Answers phones, routes calls, takes messages, and communicates accurately via EMR.
• Registers, verifies, and schedules appointments, testing, and referrals.
• Schedules and reschedules appointments according to office protocols.
• Monitors applications and manages worklists as applicable.
• Collects co-pays and reconciles money for deposit.
• Obtains and coordinates record retrieval for patients.
• Performs intake and processing of medical records and other documentation.
• Fulfills all compliance responsibilities related to the position.
• Maintains and models the organization’s values.
• Demonstrates regular, dependable attendance.
• Performs other duties as required.

Skills

Customer service

Communication

Tools

EMR system

Job description

Nuvance Health Med Practice PC is seeking a clerical assistant to provide essential patient support in a medical practice setting. The role includes welcoming patients, verifying demographics and insurance, and coordinating appointments and referrals with accuracy and care.

Front desk duties, payment processing, and compliant record management are core responsibilities, with travel between practices as needed to support operations.