Patient Experience Concierge - Emergency Department (ED) - Springfield Regional Medical Center

Bon Secours Mercy Health; Springfield (OH); Presencial; USD 42.000 - 54.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive pay

Medical, dental, vision coverage

Paid time off

Resumo da vaga

Bon Secours Mercy Health in Ohio is seeking a Patient Experience Concierge to serve as a liaison between patients, families, hospital staff, and physicians to ensure a positive patient experience. You will support comfort, share information from clinical teams, and help staff respond to inquiries to support timely discharge.

The role requires a high school diploma, at least two years of hospital and customer service experience, strong communication, empathy, and computer skills.

Qualificações

• Minimum of 2 years hospital experience (preferred)
• Minimum of 2 years successful work experience in face-to-face customer service role (preferred)
• Ability to assess at an intermediate level for customer service and communications skills, and demonstrate sincere compassion, empathy, and understanding of the patient’s or family member’s experience and concerns
• Must possess strong communications and customer service skills and the ability to defuse situations and generate positive patient and family member response
• Must possess healthcare knowledge to communicate with medical professionals
• Must complete 12 hours of continuing education in customer service
• Possesses sound verbal and written communication skills and tactfully addresses issues at hand clearly, concisely and accurately

Responsabilidades

• Serve as a liaison between patient, family, hospital staff, and physicians to ensure a favorable patient experience
• Assist clinical staff in ensuring patient and family understanding of their role and responsibilities to support timely discharge
• Share information from hospital and clinical staff with patients and families
• Ensure hospital staff responsiveness to patient or family inquiries or concerns

Conhecimentos

Customer service

Communication skills

Empathy

Healthcare knowledge

Formação

HS Diploma/GED

Ferramentas

Excel

Word

Descrição da vaga

Job Summary

The Patient Experience Concierge serves as a liaison between patient, family, hospital staff, and physicians to ensure a favorable patient experience in the areas of patient and family comfort, information-sharing from hospital and clinical staff, hospital staff responsiveness to patient or family inquiries or concerns, and assisting clinical staff in ensuring patient and family understanding of their role and responsibilities to support timely patient discharge.

Job Summary

The Patient Experience Concierge serves as a liaison between patient, family, hospital staff, and physicians to ensure a favorable patient experience in the areas of patient and family comfort, information-sharing from hospital and clinical staff, hospital staff responsiveness to patient or family inquiries or concerns, and assisting clinical staff in ensuring patient and family understanding of their role and responsibilities to support timely patient discharge.

Education

HS Diploma/GED (required)

Minimum Qualifications

• Minimum of 2 years hospital experience (preferred)
• Minimum of 2 years successful work experience in face-to-face customer service role (preferred)
• Ability to assess at an intermediate level for customer service and communications skills, and demonstrate sincere compassion, empathy, and understanding of the patient’s or family member’s experience and concerns

Other Knowledge/Skills/Abilities Required

• Leadership Development module or completion within one year
• Computer literacy (charts, emails, and other documents needed in work)
• Proficient with basic computer skills including word and excel
• Must possess strong communications and customer service skills and the ability to defuse situations and generate positive patient and family member response
• Must possess healthcare knowledge to communicate with medical professionals
• Must complete 12 hours of continuing education in customer service
• Possesses sound verbal and written communication skills and tactfully addresses issues at hand clearly, concisely and accurately

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Aff… ... ??? If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]