Patient Experience & Communications Specialist

MVHC; Zanesville (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

401k match

Paid time off

Life insurance

EAP

Educational assistance

Wellness stipend

Credit Union access

Job summary

MVHC is seeking a Patient Communications Specialist to join our team in Ohio. This full-time role supports MVHC’s daily operations by handling a multi-line phone system, scheduling preventive visits, and ensuring accurate patient information with strong confidentiality practices.

Ideal candidates will have a high school diploma, excellent communication and computer skills, and experience with Electronic Health Records.

Qualifications

• High school diploma.
• Good written and verbal communication skills.
• Good computer skills; proficiency with office equipment, personal computers, and word processing.
• Ability to multi-task.
• Electronic Health Record knowledge.
• Strong Critical Thinking skills.
• Knowledge of general office procedures and practices.

Responsibilities

• Develops and maintains patient relationships by making patient feel at ease.
• Maintains strict patient confidentiality at all times.
• Schedule patients for appointments.
• Transfer patient calls to the Customer Service Call Survey.
• Answer routine questions or forward to appropriate service line.
• Promptly answers telephone calls in a professional, pleasant manner, connecting caller to appropriate staff members.
• Provides assistance to patients as needed.
• Communicates effectively with patient in an effort to gather necessary information.
• Maintains professional and relationship building etiquette when handling customers, third party payers, hospitals and other outside contracts.
• Follows rules and procedures for routine tasks.
• Verify insurance information.
• Remains pleasant, polite, and efficient while handling difficult situations.
• Accepts constructive feedback from supervisors and works to improve performance.
• Exhibits pride in the job and with MVHC’s mission and values.
• Maintains the privacy of patient information and the security of all records.
• Determines needs of caller and responds accordingly and in an appropriate manner.
• Concentrates and works effectively despite distractions
• Adheres to all MVHC’s policies and procedures fully cooperating with the MVHC Compliance Program
• Performs other duties as assigned

Skills

Customer service

Telephone handling

Written & verbal communication

Multi-tasking

English proficiency

Electronic Health Record knowledge

Education

High school diploma

Tools

Electronic Health Record system

Job description

MVHC is seeking a Patient Communications Specialist to join our team in Ohio. This full-time role supports MVHC’s daily operations by handling a multi-line phone system, scheduling preventive visits, and ensuring accurate patient information with strong confidentiality practices.

Ideal candidates will have a high school diploma, excellent communication and computer skills, and experience with Electronic Health Records.