Patient Experience Representative - Putnam Urgent Care - Full Time

MVHC; Chicago (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401k with employer match

Paid time off

Life insurance

Employee Assistance Program (EAP)

Educational Assistance Program

Job summary

MVHC is seeking a dedicated Patient Experience Representative to greet and register patients, collect demographics and insurance information, and ensure smooth check-in for appointments. The role emphasizes accuracy, courtesy, and adherence to privacy policies.

Training and a collaborative team environment are provided. The position is full-time with benefits, involving typical front-desk duties, multitasking, and occasional non-traditional hours to accommodate patient needs.

Qualifications

• High School diploma required.
• Excellent written and verbal communication.
• Ability to multi-task in a busy front-desk setting.

Responsibilities

• Registers patients efficiently and timely.
• Maintains patient confidentiality at all times.
• Balances cash drawer daily and processes payments.
• Verifies insurance information and collects demographics.
• Assists patients with forms and Rx pickup as needed.
• Covers clerical areas and supports staff as required.

Skills

Communication skills

Multi-tasking

Written communication

Verbal communication

Education

High School Diploma

Job description

MVHC is growing and has an immediate opportunity for a Patient Experience Representative to join our Team!

Thank you for your interest in Muskingum Valley Health Centers and for considering MVHC as your next career path! At MVHC, we believe it takes a team to help change the face of health care. MVHC serves as a critical healthcare resource to ensure that all members of our community have access to affordable and high-quality health care. Our staff is dedicated, constantly learning, and eager to make a difference in the lives of the thousands of patients we serve each year. We strive to hire those who embrace our mission and values and pride ourselves in developing a team of employees that you can call family. If you want to make a difference and are passionate about what you do, consider MVHC for future employment and a rewarding career!

We invite you to review the job posting below. If you meet the requirements and qualifications for this opportunity, we encourage you to apply.

General Summary:

Welcome and register patients for their appointments while collecting accurate patient demographics and insurance information. Ensures that patients are registered for their appointments in a timely manner. Performs all front desk/receptionist duties to ensure patient satisfaction as needed.

Minimum Qualifications:

• High School Diploma.
• Good written and verbal communication skills.
• Ability to multi-task.

Working Conditions:

• Lifting up to 20 lbs occasionally.
• Carry up to 20 lbs occasionally.
• Sitting 1-2 hours at a time.
• Withstanding pressure and deal with emergency situations as needed.
• Average working hours with possible non-traditional hours.
• Potential for exposure to blood and body fluids.
• Ability to deal with upset or disgruntle patients in order to deescalate the situation.

Specific Duties and Responsibilities:

• Maintains strict patient confidentiality at all times.
• Registers patients efficiently, accurately and timely.
• Pull patient charts as needed.
• Receives and responds to all questions from the staff.
• Assists patients with completion of medical information forms.
• Obtains signatures for consent according to policy.
• Balance/closes cash drawer daily. Sends cash drawer receipt and any funds collected daily to accounting.
• Accurately run credit card charges when needed.
• Verify insurance information.
• Completes return to work/school slips in coordination with nurse.
• Assists patients with Rx pick up.
• Assists in maintaining office equipment.
• Assists other team members as needed.
• Maintains knowledge of clerical duties, medical policies and procedures.
• Receives and directs visitors and patients.
• Monitors waiting areas to ensure they are clean, organized, and presentable at all times; verifies that televisions and other amenities are functioning properly and that all patients are checked in timely.
• Responsible for ensuring all patients are roomed prior to the end of the shift and notifying the clinical team before departure. May be required to remain on duty beyond the scheduled shift if patients are still waiting in the lobby. If security is present, the Registration Clerk may leave at the end of the shift once all patients have been registered.
• Attends at least 80% of staff meetings.
• Covers all clerical areas if needed.
• Performs other duties as assigned.

Full time with benefits (36.5 hours per week)

About MVHC:

Founded in 2008, MVHC serves as a best-in-class health care resource to ensure all members of the communities we serve have access to high-quality, affordable health care. As your "community of care," we are dedicated to serving the primary care needs of the residents in each of our convenient locations in Muskingum, Morgan, Coshocton and Guernsey counties. We are local, non-profit, and community owned. The MVHC community is comprised of more than 500 staff and providers committed to health care, and we truly appreciate the opportunity to improve the lives of residents in the communities we serve!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

At MVHC, we strive to create an environment which promotes healthy work-life balance, one that provides you the opportunity to make a difference in the lives of our patients, while maintaining your family and personal objectives. This is an exciting time of growth for MVHC where we are positioned to expand access to the communities that we serve. We hope that you will consider joining the MVHC team.

• Employee satisfaction rating of 90%
• Equal opportunity employer; selection of applicants for employment is based only on qualifications and the requirements of a specific job
• We are local, non-profit, and community owned
• We offer a team approach to patient-centered comprehensive primary care

We'll also reward your hard work with:

• A comprehensive benefits packageincluding medical, dental, vision, prescription drug, and a health savings account option for those who qualify.
  • All insurance benefits are available for both employee and family, regardless of what a spouse may be offered through his/her employer.
• 401k with employer match for those who qualify.
• Paid time off plus seven paid holidays per year for those who qualify.
• Employer paid life insurance.
• Life insurance voluntary benefits.
• Employee Assistance Program (EAP).
• Educational Assistance Program for those who qualify.
• Access to Credit Union.
• Wellness program:
  • Ability to earn an insurance premium reduction for those who qualify.
  • Fitness membership monthly stipend.
• And much more!

Thank you for considering a career with MVHC! Come join our dedicated team and see what is possible Grow with us!