Patient Experience Associate (Front Desk) - Little Rock, AR

Sage Health; Little Rock (AR); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in senior care is seeking a Patient Experience Associate to be the welcoming face at their medical center. This role involves greeting patients, managing appointments, and ensuring smooth operations at the front desk. The ideal candidate will possess strong customer service skills, a professional demeanor, and the ability to multitask in a dynamic environment. Join a dedicated team that values compassionate care and contributes to improving the healthcare experience for seniors. If you are organized, detail-oriented, and passionate about making a difference, this opportunity is perfect for you!

Qualifications

• Experience in office administration or customer service in a fast-paced environment.
• Professional demeanor and organized with attention to detail.

Responsibilities

• Greet patients and assist with check-in and check-out processes.
• Schedule appointments and verify insurance details.
• Maintain patient confidentiality and manage phone calls.

Skills

Office Administration

Customer Service

Communication Skills

Problem-Solving

Microsoft Office

Education

High School Diploma or equivalent

Tools

Electronic Health Records (EHR)

Job description

Patient Experience Associate (Front Desk) - Little Rock, AR

About Sage Health

We believe all seniors, regardless of means, deserve concierge primary care & wellness without the concierge fees. They’ve earned it.

Sage Health builds enriching neighborhood health centers that are easy to access, provide or arrange for all of our patients’ healthcare needs, and partner with Medicare Advantage plans that fully cover primary care. Unlike other physician practices, a Sage Health physician has a patient panel of 400 or fewer, and we collaborate with the best outcomes-oriented specialists and hospitals in each market. Because we are not a fee-for-service provider and manage patients within a global capitation budget provided by Medicare Advantage plans, our only concern and motivation is to keep our seniors healthy.

Sage Health is a destination for the best risk provider talent in the country, building the new standard for senior care in the United States.

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship, or immigration status, in accordance with applicable laws. By completing this application, you are seeking to join a team of dedicated professionals committed to outstanding service and organizational success. Equal access to programs, services, and employment is available to all qualified persons. Those requiring accommodations to complete the application or interview process should contact [e-mail].

About the role

Position Summary

The Front Desk Associate is the first point of contact at the medical center. They greet patients, collect information, answer questions, schedule appointments, answer phones, and verify insurance details.

The Front Desk Associate demonstrates professionalism and collaborates with team members to deliver high-quality results.

What you'll do

Primary Responsibilities:

• Greet patients and guests
• Conduct check-in and check-out processes via Electronic Health Record
• Assist patients with completing required paperwork
• Secure and maintain patient confidentiality
• Schedule and triage appointment requests according to protocols
• Make reminder calls for upcoming appointments
• Collect co-payments as per health plan requirements
• Verify insurance prior to appointments
• Answer and route phone calls appropriately
• Update electronic health records with current information
• Consult with medical assistants or clinicians for clinical decisions when necessary
• Use EHR functionalities to communicate and take messages
• Monitor reminder call logs and reschedule as needed
• Scan and index documents into the EHR, ensuring availability of lab results and other documents before visits
• Participate in interdisciplinary teams related to patient care and outcomes
• Support office operations and teamwork to ensure excellent service
• Address patient concerns as they arise
• Perform other duties as assigned

Qualifications

Required Qualifications:

• Experience in office administration, reception, clerical work, or customer service in a fast-paced, high-volume environment
• Professional demeanor and communication skills
• Organized and attentive to detail
• Ability to manage multiple priorities
• Resourceful problem-solving skills
• Ability to follow through on tasks and be accountable
• Experience with Microsoft Office (Word, Outlook, Excel)

Preferred Qualifications:

• High School Diploma or equivalent
• Experience with electronic health records
• Experience processing referral authorizations
• Medical office or hospital registration experience
• Experience working in underserved or culturally diverse communities