Patient Experience Advocate & Service Leader

Duke Health; Raleigh (NC); Sur place; USD 42 000 - 55 000; Plein temps

Résumé du poste

Duke Raleigh Hospital, a campus of Duke Health, is seeking a dedicated professional to investigate, resolve, document and report patient and visitor compliments and concerns. You will develop and participate in customer service and patient relations initiatives and provide monthly accountability on Balanced Scorecard outcomes.

You will facilitate resolution of complaints for the assigned Clinical Service Unit, coordinate interventions with DHIP Customer Service and Patient Relations, Risk

Qualifications

• Bachelor's degree in Behavioral Science or related field.
• Three years of customer service experience, preferably in a health care setting.
• Preferred experience: Conflict resolution/service recovery.

Responsabilités

• Investigate, resolve, document and report patient and visitor compliments and concerns for assigned CSU.
• Develop, implement and participate in customer service and patient relations initiatives.
• Provide monthly accountability and variance analysis of Balanced Scorecard Customer Service Outcomes.

Connaissances

Customer service

Interpersonal skills

Communication

Analytical skills

Problem solving

Formation

Bachelor's degree in Behavioral Science or related field

Outils

Windows OS

Description du poste

Duke Raleigh Hospital, a campus of Duke Health, is seeking a dedicated professional to investigate, resolve, document and report patient and visitor compliments and concerns. You will develop and participate in customer service and patient relations initiatives and provide monthly accountability on Balanced Scorecard outcomes.

You will facilitate resolution of complaints for the assigned Clinical Service Unit, coordinate interventions with DHIP Customer Service and Patient Relations, Risk