Patient Experience Advocate — Per Diem

Salem Health Hospitals & Clinics; Salem (OR); On-site; USD 28,000 - 41,000; Part time

Job summary

Salem Health Hospitals and Clinics is seeking a Patient Advocate at Salem Hospital to serve as a key liaison between patients, families and healthcare teams, addressing complaints and driving timely resolution and service recovery.

The role emphasizes improving patient experience, identifying trends, partnering with departments to implement service strategies, and coaching staff to deliver excellent service. Location: Salem Hospital, Oregon; Schedule: unscheduled / per diem.

Responsibilities

• Address and resolve patient complaints and grievances by coordinating with patients, families and care teams.
• Act as a liaison and catalyst for service recovery and improved patient experience outcomes.
• Identify trends in feedback and drive system-level improvements and performance initiatives.
• Partner with departments as a consultant and change agent to implement patient experience strategies.
• Communicate organizational mission, values, and patient experience priorities across teams.
• Support staff development through training, coaching, and recognition of excellent service.
• Gather patient feedback through rounding and data analysis to inform improvements and leadership reporting.

Job description

Salem Health Hospitals and Clinics is seeking a Patient Advocate at Salem Hospital to serve as a key liaison between patients, families and healthcare teams, addressing complaints and driving timely resolution and service recovery.

The role emphasizes improving patient experience, identifying trends, partnering with departments to implement service strategies, and coaching staff to deliver excellent service. Location: Salem Hospital, Oregon; Schedule: unscheduled / per diem.