Patient Experience & Advocacy Manager

UVM Health - UVM Medical Center; Burlington (VT); On-site; USD 90,000 - 130,000; Full time

Job summary

UVM Health - UVM Medical Center seeks a Manager of Patient Experience & Advocacy to lead operational planning for a unified patient experience across the organization.

You will supervise key entry points, screening processes, information desks, and visitor access, while advancing a culture of dignity, inclusion, and accessibility.

This role partners with the Director of Patient Experience and oversees Volunteer Services and the Lead Patient and Family Advocate to align advocacy with care goals.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• At least two years of experience working with patients and families or volunteers.
• Supervisory experience in healthcare or service industry preferred.
• Experience in clinical quality, process improvement, or project management is highly desirable.

Responsibilities

• Provide operational oversight and strategic planning for a unified patient experience vision.
• Oversee planning, staffing, and day-to-day operations of patient-facing entry points.
• Coordinate screening processes, information desks, front entry support, and visitor access.
• Oversee Volunteer Services and align them with organizational priorities.
• Supervise the Lead Patient and Family Advocate and ensure advocacy integrates with goals.
• Develop and implement education, coaching, and service behavior initiatives.

Skills

Leadership

Patient experience

Advocacy

Supervisory experience

Project management

Healthcare operations

Education

Bachelor's degree in health care field

Job description

UVM Health - UVM Medical Center seeks a Manager of Patient Experience & Advocacy to lead operational planning for a unified patient experience across the organization.

You will supervise key entry points, screening processes, information desks, and visitor access, while advancing a culture of dignity, inclusion, and accessibility.

This role partners with the Director of Patient Experience and oversees Volunteer Services and the Lead Patient and Family Advocate to align advocacy with care goals.