Patient Enrollment Specialist - Transitions of Care 100% virtual

Elevance Health; Roanoke (VA); Remote; USD 35,000 - 55,000; Full time

Job summary

Elevance Health offers a fulfilling career opportunity in healthcare services. As a remote patient outreach specialist, you will play a vital role in connecting patients with registered nurses, supporting their healthcare journey, and contributing positively to their well-being. Join us for comprehensive benefits and opportunities for growth within the organization.

Benefits

Market-competitive total rewards

Comprehensive benefits package including medical, dental, and vision

Paid Holidays and Paid Time Off

Incentive bonus programs

Qualifications

• Minimum of 1 year of experience in a call center, sales, healthcare, or customer-focused environment.
• Ability to work with designated systems for documentation.
• Commitment to meeting vaccination requirements for COVID-19 and Influenza.

Responsibilities

• Reach out to patients following recent hospital visits and connect them with a registered nurse.
• Obtain and document basic information regarding patients' recent hospital stays.
• Explain services and enroll patients in appropriate programs based on their needs.

Skills

Communication

Organizational Skills

Education

High school diploma or equivalent

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely full-time with required in-person training sessions
- Market-competitive total rewards including merit increases, paid holidays, and Paid Time Off
- Incentive bonus programs available
- Comprehensive benefits package including medical, dental, vision, and wellness programs
- Chance to make a positive impact on patients' well-being and healthcare experience

What to Expect (Job Responsibilities):
- Reach out to patients following recent hospital visits and connect them with a registered nurse
- Obtain and document basic information regarding patients' recent hospital stays
- Review and prioritize patient census for efficient service delivery
- Explain services and enroll patients in appropriate programs based on their needs
- Address inquiries and schedule initial and annual appointments for patients

What is Required (Qualifications):
- High school diploma or equivalent
- Minimum of 1 year of experience in a call center, sales, healthcare, or customer-focused environment
- Ability to work with designated systems for documentation
- Strong communication skills to effectively engage with patients
- Commitment to meeting vaccination requirements for COVID-19 and Influenza for patient-facing roles

How to Stand Out (Preferred Qualifications):
- Experience in a healthcare setting or related field
- Familiarity with patient enrollment processes and healthcare services
- Strong organizational skills to manage multiple patient interactions efficiently
- Ability to work independently and in a team-oriented environment
- Previous experience in customer service or support roles

#HealthcareServices #RemoteWork #CareerGrowth #PatientCare #HealthBenefits

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."