Patient Enrollment Representative (Outbound Sales) - Remote

Lumata Health Inc; Chicago (IL); Remote; USD 80,000 - 100,000; Full time

Job summary

A healthcare management company is seeking a Patient Enrollment Representative (Outbound Sales) to engage prospective patients about chronic eye diseases. This fully remote role involves making high-volume calls and securing patient enrollments while ensuring a compassionate approach. Ideal candidates should have sales experience, familiarity with CRM systems, and a patient-focused mindset. Join a dynamic team dedicated to transforming patient care.

Benefits

Medical, Dental and Vision

Paid time off

Parental leave

Qualifications

• 1+ year of sales experience, preferably in telehealth or healthcare.
• Experience in eye care is a plus.
• High resilience in a quota-driven environment.

Responsibilities

• Make 80+ outbound calls daily to prospective patients.
• Educate patients on program benefits and secure enrollment.
• Document all interactions in CRM software.

Skills

Sales instincts

Empathy

Communication skills

Organizational skills

Education

Bachelor's degree or equivalent

Tools

CRM systems (Salesforce)

Electronic Health Records (EHR)

Job description

Overview

Description

Position: Patient Enrollment Representative (Outbound Sales)

Job Type: Non-exempt - Full-time

Schedule: Monday to Friday

Pay Range: $23.00 - $25.00 Hourly + Monthly bonus opportunity of $400-2,500

Reports to: Enrollment Specialist Team Lead

This role is 100% remote with no face-to-face contact with patients. We have a “remote first” environment and are proud to have team members located nationally.

Summary

We are seeking a persuasive, patient-focused sales professional to join our team as a Patient Enrollment Representative (Outbound Sales). In this role, you will engage prospective patients with chronic, potentially blinding eye diseases such as glaucoma, diabetic retinopathy, and age-related macular degeneration, helping them understand the benefits of Lumata Health’s care management program and motivating them to enroll. This is a high-volume, outbound role where success is measured by daily enrollments, conversion rates, and ensuring patients make it through their first care call. The ideal candidate thrives in a sales-driven environment, balances persuasion with empathy, and takes pride in connecting patients with care that can change their lives.

Responsibilities

• Make a high volume of outbound calls daily (80+ minimum) to prospective patients. High-volume role, typically 80+ outbound calls per day, with an expectation of 10+ enrollments daily.
• Educate patients on program benefits and overcome objections to secure enrollment.
• Use persuasive but compassionate communication to drive action while maintaining patient trust.
• Guide patients through the enrollment process, ensuring accurate information is collected.
• Confirm that patients successfully transition to their first scheduled care call.
• Document all interactions in CRM software (Salesforce) and maintain HIPAA compliance.
• Consistently meet or exceed daily enrollment goals (10+ enrollments per day minimum).
• Achieve conversion and activation targets tied to patient growth metrics.
• Be accountable for results related to outreach, enrollments, and bounce prevention.
• Share best practices with peers and team leads to optimize outreach effectiveness.
• Participate in training and feedback sessions to improve objection handling and enrollment success.
• Partner with leadership to refine scripts, workflows, and patient messaging.

Education and Experience

• 1+ year of sales experience (inside sales and/or call center experience in a telehealth, insurance, or pharmacy services company is preferred).
• Experience in eye care, healthcare, or digital health is a plus.
• Proficiency with CRM systems and Electronic Health Records (EHR) systems and comfort with technology.

Required Skills

• Strong sales instincts — persuasion, objection handling, closing.
• Empathy and patient focus — ability to balance metrics with compassion.
• Excellent verbal and written communication skills.
• High resilience in a quota-driven environment with frequent rejection.
• Strong organizational skills with attention to detail in documentation.

Physical Requirements

• Ability to work independently in a fully remote environment.
• Physical requirements
• Must have a home office that is secure and free of distractions (HIPAA-compliant workspace)
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to hear, speak, call and virtually meet
• Must be able to communicate both verbally and in writing

Work Environment

In order to perform the essential functions of this job, you must have a dedicated remote workspace, and a wireless connection with a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with patients. It is very important that your workspace is HIPAA compliant; your company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data. You are also expected to have your camera on during virtual meetings, therefore, you must be in a designated workspace/room for privacy.

Benefits

At Lumata Health, we know you are more than just an employee. As we grow, so will our benefits package. We hope you’ll be a part of that growth!

• Medical, Dental and Vision
• Paid time off
• Parental leave
• ... more additional benefits

Who we’re looking for:

• Mission driven
• Curious
• Loves learning and developing skills
• Team player (though we understand you need focus time, too)

Why Join Us? At Lumata Health, you’ll be part of a forward-thinking team that is dedicated to reshaping the future of healthcare. We offer comprehensive benefits, and opportunities for professional development. Join us in making a significant impact on patient care and engagement.

Our Culture

At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance.

Collaboration: Stay connected through regular team meetings and open communication.

Inclusivity: A diverse team where everyone feels welcome and valued.

Fun Culture: Engage in chats centered around health, wellness, celebrations, and more.

Recognition: Regular feedback, performance incentives, and growth opportunities.

Join Lumata and be part of a forward-thinking, remote-first team where your contributions make a difference, and your well-being is prioritized.

Plain text notices and disclaimers have been reformatted into this refined structure for clarity. The following legal and policy notes remain part of the job description: Please be advised that Lumata Health only accepts resumes for compensation from agencies that have a signed agreement with Lumata Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Lumata Health. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

The above statements are intended to describe the essential functions of the job being performed by the employees assigned to this classification. The duties and responsibilities listed are not to be construed as an exhaustive list of all duties, responsibilities and skills required. All employees may be required to perform duties outside their normal responsibilities from time to time, as needed. With the evolution of the organization and this role, the responsibilities of this position may change at any time.

We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, you may contact us at: [e-mail] (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position.

Disclaimer:
This job description is subject to change based on business needs, advancements in regulations, and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the company's goals and objectives.