Patient Engagement Specialist II (PACE College-Grove)

Family Health Centers of San Diego; San Diego (CA); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Competitive Salary with Excellent B en

Retirement Plan with Employer Match

Paid Time Off, Extended Sick Leave and

Paid Holidays

Medical/Dental/Vision/FSA/Life

Employee Discounts and Wellness

Job summary

Family Health Centers of San Diego is seeking an Outreach Specialist to engage with communities, recruit patients, and connect them with clinic programs across San Diego County. The role emphasizes building trust with diverse populations, coordinating referrals, and supporting patient engagement initiatives to improve access to care and services offered by FHCSD.

This Regular Full Time position offers a competitive salary, strong benefits, and opportunities to collaborate with a wide network of

Qualifications

• At least 2 years in sales, patient engagement, community education, or outreach.
• Bachelor's degree preferred or relevant work experience.
• High school diploma or GED required.
• Meet organizational driving requirements.

Responsibilities

• Develops, identifies, and provides referrals within and outside of FHCSD and monitors referrals.
• Communicates with and recruits new patients into the clinic’s care system.
• Leverages community resources to raise awareness and connects patients with FHCSD.
• Is an effective, productive, and collegial team member.
• Participates in planning, development, and evaluation of patient engagement plans.
• Investigates leads for patient recruitment and engagement opportunities.
• Performs other duties as assigned.
• Ensures written work is accurate and timely.
• Uses computer resources to meet organizational demands.

Skills

Sales experience

Patient engagement

Community health

Communication

Outreach programs

Education

Bachelor's degree preferred (psychology/sociology/social work/communication/public health)

Job description

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management. The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

Responsibilities

• Develops, identifies, and provides referrals, within and outside of FHCSD, and effectively monitors and tracks such referrals.
• Effectively communicates with and recruits new patients into the clinic’s or program’s system of care, interacting well with community members and patients from diverse social, cultural, and economic backgrounds.
• Effectively leverages community resources in raising awareness of FHCSD, establishes and maintains good working relationship with community partners, and uses the community resources to connect new and existing patients with FHCSD.
• Is an effective, productive, and collegial team member.
• Participates in and supports the effective planning, development, execution, and evaluation of patient engagement plans.
• Effectively investigates leads for patient recruitment and engagement opportunities.
• Performs other duties as assigned.
• Written work (such as plans, flyers, reports, etc.) is accurate and timely.
• Effectively uses computer resources available as required to meet organization’s demands.

Requirements

• At least 2 years of experience working in sales, patient engagement, community education, community health, or providing outreach programs is required; specific experience in program area may be required depending on assignment.
• Bachelor's Degree with a focus on psychology, sociology, social work, communication, public health or a related field strongly preferred or relevant work or life experience may substitute for the degree.
• High School diploma or GED equivalent required or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
• Meet organizational driving requirements.

Rewards

• Job type: Regular Full Time.
• Competitive Salary with Excellent Benefits.
• Retirement Plan with Employer Match.
• Paid Time Off, Extended Sick Leave and Paid Holidays.
• Medical/Dental/Vision/FSA/Life Insurance.
• Employee Discounts and Wellness Programs.

We are excited to share that the salary range for this position is: $27.00 - $33.41 Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net)

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About Us

Founded in 1970, Family Health Centers of San Diego is dedicated to providing caring, affordable, high-quality health care and support services to all people, with a special commitment to the uninsured, low-income and medically underserved. We are the largest community clinic provider of health care to the uninsured in Southern California and one of the top 10 largest community clinic organizations in the country.

Anti-Discrimination Statement

Family Health Centers of San Diego complies with applicable Federal civil rights laws and does not discriminate, exclude people or treat them differently on the basis of race, color, national origin, religion, physical and mental disability, sex, including pregnancy, childbirth and related medical conditions, age, genetic information, language preference/ability, citizenship status, marital status, sexual orientation and gender identity, AIDS/HIV, medical condition, political activities or affiliations, military or veteran status, or status as a victim of domestic violence, assault, or stalking.