Patient Engagement Specialist

SweetSpot™; St. Louis (MO); Remote; USD 40,000 - 50,000; Full time

Job summary

An innovative healthcare startup is seeking a compassionate Patient Engagement Specialist to enhance diabetes management through technology. In this role, you will connect with patients, guide them through remote monitoring programs, and troubleshoot device-related issues. Your empathetic communication and organizational skills will be vital in creating exceptional patient experiences. Join a passionate team dedicated to making a meaningful impact in diabetes care while enjoying the flexibility of remote work and opportunities for professional growth. If you are driven to improve patient health outcomes, this is the perfect opportunity for you.

Benefits

Health Insurance

Unlimited PTO

Professional Development

Remote Work Flexibility

Positive Work Culture

Qualifications

• Experience in an allied health role within an endocrinology office or clinic is required.
• Strong communication skills and ability to navigate technology.

Responsibilities

• Initiate and field calls to discuss and enroll patients in the program.
• Assist patients with CGM and Insulin Pump device setup and troubleshooting.
• Document all patient interactions accurately in the CRM system.

Skills

Communication Skills

Technical Aptitude

Organizational Skills

Empathy and Patience

Bilingual

Education

Allied Health Experience

Tools

Customer Relationship Management (CRM)

Job description

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Human Resources & Business Operations Executive | Aligning HR with Business Objectives

About Us: SweetSpot simplifies diabetes care by offering a single platform for healthcare practices to monitor patients using CGMs and insulin pumps. Our virtual diabetes education team supports remote data sharing, empowering providers to offer timely, personalized care, leading to better health outcomes for patients. We believe in making diabetes management more efficient, personalized, and supportive, leading to better outcomes for all.

Position Overview: We are seeking a motivated and compassionate Patient Engagement Specialist to join our team and play a crucial role in helping patients learn about and enroll for our remote monitoring program, SweetSpot. As a Patient Engagement Specialist, you will be responsible for calling patients on behalf of their doctors, discussing the benefits of the remote monitoring program, troubleshooting data sharing related issues, and obtaining patient consent. Your excellent communication skills, empathy, and attention to detail will contribute to the success in the role.

What You’ll Do:

1. Patient Communication: Initiate outbound calls to patients, and field inbound calls, to discuss and enroll them in the SweetSpot program.
2. Tech-Savvy CGM/Pump Troubleshooter: Assist patients in setting up their CGM & Insulin Pump devices for remote data sharing and resolve technical issues they might encounter.
3. Documentation: Accurately document all interactions and conversations with patients in our Customer Relationship Management (CRM) system.
4. Cross-Functional Collaboration: Work closely with the SweetSpot Clinical Customer Success team to ensure seamless documentation.
5. Master of Empathy: Approach patient conversations with sensitivity and practice active listening. Build rapport, understand their needs, and navigate conversations accordingly to create an exceptional patient experience.

Required Qualifications:

1. Prior Allied Health Experience: Experience in an allied health role within an endocrinology office or clinic (e.g., MA, CNA, LVN/LPN, RN) is required.

Bonus Qualifications:

1. Prior Patient Engagement Experience: Prior experience in a patient engagement role, especially in remote patient monitoring, is preferred.

Skills:

1. Communication Skills: Excellent verbal and written communication skills. Ability to explain complex concepts in simple terms and convey empathy over the phone.
2. Technical Aptitude: Comfortable navigating new technology and guiding patients through simple device-related problems. A proactive approach to learning new technology.
3. Organizational Skills: Strong attention to detail and ability to accurately document conversations and actions in the CRM system.
4. Empathy and Patience: Demonstrated ability to connect with patients, show understanding of their needs, and maintain a patient-centric approach throughout interactions.
5. Bilingual: Preferred.

Why Join Us?

1. Make a meaningful difference: Play a key role in improving the lives of patients with diabetes through innovative remote care solutions.
2. Join a passionate team: Become part of a group of dedicated individuals who are driven to make a real impact in diabetes care and patient outcomes.
3. Exciting growth: Be part of a fast-growing startup with a dynamic trajectory and the opportunity to contribute to shaping the future of healthcare.
4. Remote work flexibility: Enjoy the flexibility of working remotely while being part of a collaborative and supportive work environment.
5. Professional development and job satisfaction: We place a strong emphasis on your professional growth, ensuring you have opportunities to advance your skills and career.
6. Competitive salary and benefits: Benefit from a competitive compensation package, including health insurance, unlimited PTO, and other perks, all within a positive and nurturing culture.

Compensation Range:

$40,000 - $50,000 a year based on experience.

If you are passionate about patient care, have excellent communication skills, and are excited to use technology to enhance diabetes management and improve patient health outcomes, we encourage you to apply!

Seniority level

Entry level

Employment type

Full-time

Industries

Hospitals and Health Care