Patient Engagement Specialist

Athena; New York (NY); On-site; USD 28,929 - 31,684; Full time

Job summary

A mental health service provider in New York is seeking a professional to assist with outreach and patient engagement. Responsibilities include managing outreach efforts, aiding patients in accessing services, and fostering community relationships. The ideal candidate must have a high school diploma, at least one year in healthcare, and be bilingual in Spanish. This full-time position focuses on improving mental health support in underserved communities.

Qualifications

• At least one year of work in a medical office or healthcare environment preferred.
• Knowledgeable in HIPAA regulations.
• Ability to discreetly handle sensitive information.

Responsibilities

• Assist in managing the outreach list and re-engage patients.
• Develop relationships with community agencies.
• Participate in treatment team meetings.

Skills

Bilingual Spanish

Communication skills

Detail-oriented

Organizational skills

Emotional intelligence

Education

HS Diploma or GED equivalent

Tools

Word

Excel

G-Suite

Job description

3 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by Athena. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.00/hr - $23.00/hr

AthenaPsych is a New York State mental health-approved provider of community mental health services for children, adults, and families with behavioral and emotional challenges. We specialize in individual and group psychotherapy for clients with a focus on trauma-informed care. Athena is dedicated to improving the quality and accessibility of mental health care for all, especially individuals from underserved communities.

Here at Athena, we pride ourselves on hiring a diverse group of mental health clinicians and staff who are passionate and dedicated to improving our clients’ overall emotional well-being. We provide both in-person and telehealth services for our clients.

Responsibilities:

• Assist in managing the outreach list; re-engage patients placed on the outreach list through various methods
• Help re-engaged patients to the case management team for rescheduling and assisted therapists with discharge documentation for patients who do not re-engage
• Co-manage Athena’s pantry; fulfill patient resource requests and refer patients to the external pantry as needed
• Assist individuals and families in accessing needed services and supports, while fostering their development of knowledge and skills to advocate more independently with community agencies, schools, etc
• Develop and maintain positive relationships with community agencies and professionals to enhance referral networks
• Actively participate in interdisciplinary treatment team meetings, supervision, and other staff development activities
• Other duties as assigned by the Supervisor
  
  
  
  
  

Qualifications:

• HS Diploma or GED equivalent
• At least one year of work in a medical office or healthcare provider environment is preferred
• Bilingual Spanish required
• Previous experience using computerized appointment scheduling systems and/or electronic Medical Record systems preferred
• Knowledgeable in HIPAA Regulations
• Detail-oriented and outcome-driven
• Able to discreetly handle sensitive and confidential information
• Accountability and integrity
• Meticulous attention to detail while multitasking
• Excellent organizational and prioritizing skills
• Demonstrates emotional intelligence in personal interactions
• Exceptional communication skills - written and verbal
• Strong computer skills and proficiency with Word, Excel, G-Suite, and other software/applications
  
  
  
  
  

Working Conditions:
The primary work location varies. This is a professional work environment where a computer, desk, chair, and office supplies will be provided in either an office.

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role above. While performing the duties of this job, the employee is regularly required to hear and speak on the phone or through virtual telehealth sessions conducted on a computer throughout the day, stand and sit for an extended period, and be able to write and answer emails in addition to carrying objects no greater than 20 pounds, when needed.

Direct Reports:
This position has no direct reports.

Athena is an Equal Opportunity Employer.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at Athena by 2x

Sign in to set job alerts for “Specialist” roles.

New York, NY $70,000.00-$80,000.00 3 days ago

New York, NY $117,000.00-$168,000.00 1 week ago

New York, NY $90,000.00-$115,000.00 1 week ago

Jersey City, NJ $57,000.00-$63,000.00 1 week ago

New York, NY $114,000.00-$163,000.00 1 week ago

New York City Metropolitan Area 1 week ago

New York, NY $65,000.00-$75,000.00 1 week ago

New York, NY $117,000.00-$168,000.00 3 days ago

Jersey City, NJ $70,000.00-$75,000.00 2 days ago

New York City Metropolitan Area $75,000.00-$85,000.00 5 days ago

New York City Metropolitan Area 5 days ago

New York, NY $50,000.00-$52,000.00 3 days ago

New York, NY $79,000.00-$99,000.00 2 days ago

New York, NY $116,000.00-$166,000.00 1 day ago

New York City Metropolitan Area 22 hours ago

New York, NY $70,000.00-$85,000.00 4 days ago

New York, NY $86,804.00-$97,655.00 6 days ago

Englewood Cliffs, NJ $58,700.00-$86,280.00 2 days ago

Student Marketeer - City College of New York

New York, NY $55,000.00-$60,000.00 3 days ago

Brooklyn, NY $85,000.00-$95,000.00 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.